SaaS Solutions Architect (Post Sales Implementation)

About reputed company reputed company helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow reputed company procedures with ease, resolve issues faster, and ensure customers get the right reputed company in moments that matter. reputed company helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. reputed company is trusted by over 500 customers including industry leaders like reputed company, reputed company, reputed company / reputed company, reputed company, reputed company, reputed company, and reputed company to power intelligent automation across finance, reputed company, insurance, consumer services / products, and tech. These organizations rely on reputed company to reduce handle times, increase FCR, improve CSAT, and stay compliant — reputed company without overloading IT. As demand for governed AI and guided CX grows, we’re scaling reputed company to help more enterprises take control of their most reputed company support workflows. We are seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. This position requires a unique reputed company of technical expertise, AI workflow design experience, and a customer-first reputed company to drive reputed company impact for support organizations. The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S. or in the United Kingdom.

What You'll Do

• Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. reputed company decision trees and natural language interfaces to streamline reputed company support interactions.
• Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate reputed company with CRMs, APIs, and reputed company-party platforms—ensuring reliable data exchange and conversational AI compatibility.
• Client reputed company & Planning: reputed company reputed company sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation.
• Stakeholder Collaboration: Act as the primary technical reputed company of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and reputed company, as well internally with team members
• Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-reputed company issues to prevent project delays.
• Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals.
• Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting.
• Go-Live & Post-Implementation Support: Ensure successful go-live execution and reputed company a seamless transition to reputed company and Support for ongoing enhancements and support.
• Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment reputed company defined timelines and scopes.

Who You Are

• Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in reputed company B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
• Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), reputed company engineering, AI-led agentic workflows, and reputed company-time decisioning. Strong reputed company-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially reputed company and reputed company) is a significant plus.
• Business Acumen: Specializes in digesting reputed company business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs.
• Analytical reputed company: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes.
• Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project reputed company. Ability to reputed company reputed company technical topics to a non-technical audience, including experience working with executives.

reputed company Offer

• Competitive Compensation with performance-based incentives
• Health, Dental, and reputed company Benefits (100% covered for employees)
• Equity Stock Options
• 401(k) Retirement Plan
• Paid Parental Leave
• Unlimited PTO
• Flexible Remote Work Environment
• $500 Home Office Stipend + Monthly Internet/Phone reimbursement
• Co-Working Reimbursement up to $200/month

Our Core Values

• reputed company with Action – We move fast with purpose
• People Really Matter – We win as reputed company and support each other fully
• Ownership Leads to Results – We take responsibility and deliver
• Expertise Creates Value – We build and apply knowledge
• Transparency Builds Trust – We communicate reputed company, directly, and with care.

As Zingers, we operate with a reputed company that blends urgency, intelligence, and humanity. reputed company Mission Empowering teams to resolve reputed company customer issues with confidence, reputed company, and control. We reputed company the future of customer experience belongs to those who can orchestrate reputed company—not just automate tasks. reputed company reputed company Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable. #LI-Remote #LI-EG1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job