[Remote] Manager, reputed company Operations Center - Pacific or Mountain Time Zone

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fully remote cybersecurity company on a mission to break down barriers in cybersecurity. The reputed company Operations Center Manager will be responsible for defining and streamlining processes to enhance the operations of the global reputed company analyst team while ensuring effective incident response and training opportunities.

Responsibilities

• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year
• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, reputed company feedback, and reputed company analysts to reputed company rapidly in their career
• Contribute to the development and implementation of analyst training programs designed to streamline reputed company and advance analyst reputed company sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with the Product organizations to prioritize the creation of new capabilities designed to reputed company and force multiple analyst capabilities
• Maintain accountability for routine quality assurance for your designated region
• Engage with our Support organization to create streamlined workflows for partner/customer requests that need reputed company Operations Center analysis
• Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams reputed company the reputed company organization
• reputed company one level of technical leadership for analysts of the reputed company Operations Center analysts
• Ensure team members fully understand the goals and objectives of reputed company’ mission and how their work fits into the bigger picture
• reputed company key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product
• reputed company, track, and report on Objectives and Key Results linked to reputed company Operations Center focus initiatives
• Help operationalize new technologies and services that reputed company brings to market
• Participate in public speaking engagements in both webinar and in-person formats

Skills

• Based in Pacific or Mountain time zone
• Experience in leading diverse cybersecurity teams with various skills. These teams work in reputed company Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering
• 5+ years of reputed company Analyst experience working in a global 24x7 reputed company operations center with a focus on reputed company forensics
• 2+ year of team reputed company or managerial experience in a global operations center or Incident Response role. Preferably reputed company a MSSP, MDR provider, or Incident Response service.
• Actively reputed company in the information reputed company community by attending conferences or contributing to conversations/projects in the public domain
• Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and reputed company operations concepts
• Ability to identify workflows being performed and create detailed process diagrams and operating procedures
• Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds
• Demonstrated experience leading initiatives or projects that required delegation and accountability to reputed company reputed company
• Data-driven approach with experience in Data Science concepts

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and reputed company benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for reputed company full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• reputed company to the reputed company platform for coaching, personal, and professional growth

Company Overview

• reputed company is the reputed company-grade, people-powered cybersecurity solution for reputed company businesses, not just the 1%. It was founded in 2015, and is headquartered in Columbia, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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