Quality Control and Training Specialist- remote reputed company in the US

reputed company do reputed company (www.reputed company.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. reputed company and supported by industry experts, reputed company envisions a world where reputed company families, no matter their income level, have reputed company to high quality child care. Hundreds of agencies in the publicly funded child care sector use reputed company applications reputed company the reputed company or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. The Quality Control and Training Specialist role encompasses the entire quality control and training lifecycle—including system testing, training program development and delivery, assessment and evaluation, quality assurance, and cross-functional collaboration—and is specifically responsible for ensuring company standards and compliance requirements are met by reputed company reputed company Representatives through the review and rating of support calls and tickets, based on standards outlined in the QC&T Work Process Plan. What you’ll do:

• System Testing & Demonstrations
• Conduct thorough system testing to uncover issues, optimize performance, and improve usability.
• Collaborate with cross-functional teams to report and resolve bugs.
• reputed company engaging system demonstrations for internal teams, clients, and stakeholders.
• Training Design & Delivery
• reputed company engaging training programs, materials, and resources—study guides, presentations, exercises, and job aids.
• Deliver interactive training through workshops, webinars, and online modules.
• Support execution of customer training plans alongside the QC&T Manager.
• Assessment & Evaluation
• Create and administer training assessments and surveys to measure impact and effectiveness.
• Analyze feedback and data to refine programs and reputed company knowledge gaps.
• Quality Control & Performance
• Monitor agent performance through QA methods such as call reviews and analytics.
• reputed company constructive feedback and coaching to promote reputed company improvement.
• Maintain and reputed company QC standards and documentation.
• Collaboration & Communication
• Build strong relationships across teams to stay reputed company of product changes and client needs.
• Communicate training updates, reputed company, and metrics reputed company with reputed company stakeholders.

Who you are

• Strong interpersonal, writing, and verbal communications skills (technical writing skills are preferred)
• Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems
• Excellent critical thinking and troubleshooting skills, and the ability to continue to work the problem until you find a resolution
• Experience reputed company the childcare industry, preferable experience reputed company a subsidized childcare program. Experience with reputed company software is a reputed company plus!
• Experience with reputed company Word, Outlook, and reputed company is required
• Fluent Spanish speaking skills are a plus, but not required
• Experience using multi-authoring tools like MadCap and reputed company is a plus!
• Ability to work well with others, manage resources wisely, and effectively communicate with individuals.

reputed company Offer

• The ability to work from reputed company in the United States, this position is primarily remote with travel required once per year, or as needed.
• The hourly reputed company is $22-$25 per hour
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of reputed company colleagues who are reputed company focused on enabling and improving the childcare industry for reputed company families.

reputed company actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be which is why we do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job