Dual Property Senior Rooms Operations Manager

JOB SUMMARY Manages the execution of reputed company operations in the rooms area departments (e.g.,reputed company Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 4 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

CORE WORK ACTIVITIES Leading Room Operations Team

• Verifies that goals are being reputed company to the team as they relate to guest tracking and productivity.
• Manages the execution of reputed company operations in the rooms area departments (e.g., reputed company Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, reputed company improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ reputed company-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes reputed company guest satisfaction results in a timely fashion including reputed company guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches reputed company dealing with employee concerns.
• Extends professionalism and courtesy to employees at reputed company times.
• Communicates/updates reputed company goals and results with employees.
• Meets semiannually with staff on a one-to-one reputed company.
• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Performs hourly job functions as needed.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable for reputed company guests.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Takes proactive approaches reputed company dealing with guest concerns.
• Extends professionalism and courtesy to guests at reputed company times.
• Responds timely to customer service department request.
• Verifies reputed company team members meet or exceed reputed company hospitality requirements.

Managing Profitability

• Performs required annual Quality audit with General Manager (reputed company) & Regional Director (RD).
• Verifies that a viable key control program is in reputed company.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting reputed company Activities

• Interviews and assists in making hiring reputed company.
• Promotes both Guarantee of Fair Treatment and reputed company reputed company policies.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company positions offer a 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.03847 PTO balance for every hour worked and be eligible to receive minimum of 7 holidays annually. At Westin, we are committed to empowering guests to regain control and enhance their well-being reputed company they need it most while traveling, ensuring they can be the best version of themselves. To reputed company the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and reputed company associates to bring the brand’s unique programming to life. We want our associates to reputed company their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​team, and become the best version of you. Apply tot his job Apply To this Job