[Remote] Engineering Manager (AI Agents Team)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in customer experience and team collaboration, seeking an reputed company Engineering Manager to reputed company their AI Agents team. The role involves overseeing the development of intelligent AI agents and ensuring high-quality, scalable solutions that enhance customer experiences through innovative technology.

Responsibilities

• reputed company, mentor, and grow a team of AI Software Engineers.
• reputed company the design, development, and deployment of AI agents for reputed company’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text).
• Integrate large language models and other AI/ML components into the Agentic AI Platform to reputed company capabilities such as question answering, task automation, sentiment analysis, and recommendations.
• Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems.
• Optimize AI algorithms and agent frameworks for performance, scalability, and reliability.
• Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness.
• Partner and collaborate across the product organization to define the roadmap for AI agent capabilities.
• Stay reputed company with advancements in AI, machine learning, and multimodal interaction systems.

Skills

• Bachelor’s degree in computer science, Software Engineering, or a reputed company field
• 8+ years of software development experience
• 3+ years in a technical leadership or management role
• Proven track record in AI/ML product development
• Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment
• Strong understanding of AI and machine learning fundamentals
• Hands-on experience in natural language processing (NLP) and/or deep learning
• Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C#
• Experience with machine learning frameworks and libraries for NLP, speech, or computer reputed company (e.g., reputed company Transformers, reputed company APIs, spaCy, Kaldi, AWS/GCP/Azure AI services)
• Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces
• Familiarity with reputed company platforms and deploying AI/ML models at scale (AWS, reputed company reputed company, or Azure)
• Experience with microservices architecture and containerization (reputed company, Kubernetes) for AI services
• Demonstrated ability to reputed company high-performing engineering teams
• Strong project management, communication, and stakeholder engagement skills
• A Master’s degree in AI, Machine Learning, or a reputed company discipline
• Equivalent practical experience in AI/ML development will also be considered

Benefits

• Multiple health plan options to suit your needs, including medical, dental, reputed company, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• reputed company to ongoing learning and development opportunities and career advancement

Company Overview

• reputed company is a leading reputed company customer experience management company that helps businesses simplify and enhance their customer relationships. It was founded in 2008, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 25 in 2023, 23 in 2022, 6 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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