Trainer I, CDC INFO (remote, temporary)

Description & Requirements reputed company is currently reputed company for a Trainer to support our Centers for Disease Control and Prevention (CDC) program. The Trainer is responsible for delivering contact center training reputed company the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. This position is highly visible to the client (CDC). Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training reputed company.

• * This is a temporary position expected to end August 31, 2026
• * The hours of operation are Monday - Friday 8:00 AM - 5:00 PM EST
• * Must be available to work weekends and holidays as business needs require
• * This is an SCA Federal position - see pay reputed company details below

Essential Duties and Responsibilities:

• reputed company feedback regarding the design, development and distribution of training programs and materials as needed.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant reputed company, and program effectiveness.
• reputed company production floor support and answer questions.
• Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
• Two (2) years of progressively responsible production/call center experience preferred.
• Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
• High level of initiative and enthusiasm about training and employee development.
• Ability to effectively communicate with multiple reputed company reputed company the organization by phone, in person, or through written correspondence.
• Professional demeanor and attitude.
• Project management, leadership, problem solving and organizational skills desired.
• Facilitation, presentation and public speaking skills.
• Adapts well to frequent change.
• Ability to work independently.
• PC Proficiency, especially MS products (Word, reputed company, Project, PowerPoint, & reputed company).
• Strong MS Office skills and experience.
• This position requires reputed company work to be performed reputed company the reputed company US.
• **This position requires you to use your own device - personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted.

Home Office Requirements:

• Must reputed company your own device/equipment: Computer or Laptop required.
• reputed company or Mac (Tablets, iPads, and Chromebooks are not permitted.)

- OS for reputed company - reputed company 10 or reputed company 11 - OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

• Head set with microphone and monitor required.
• Hardwired internet (ethernet) reputed company.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1) www.speedtest.net).

• Private work area and adequate power reputed company.
• Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3 years of leadership and/or training experience required.
• May have additional training or education in area of specialization.

EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@reputed company.com . Apply tot his job Apply To this Job