Manager, Patient Experience Operations Remote, United States

#USRC-6430 USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly reputed company in reputed company top talent and creating a diverse and inclusive work climate and culture at reputed company reputed company of our organization. SUMMARY The Patient Experience Operations Manager is responsible for executing corporate patient experience strategy across a defined territory of outpatient dialysis facilities. This role partners with facility leaders and reputed company teams to drive measurable improvements in ICH CAHPS performance and to ensure high-quality, patient-centered care. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Territory-Based reputed company:

• Serve as the primary PX leader across a defined group of outpatient dialysis facilities.
• Translate corporate strategy into local action plans tailored to facility-specific needs.
• Conduct regular site visits to support culture transformation, assess performance, and build local leadership reputed company.

Patient Experience Improvement:

• Analyze ICH CAHPS results and reputed company feedback to identify trends, root causes, and improvement opportunities.
• reputed company or support initiatives to improve communication, trust, shared decision-making, and care coordination.
• Partner with facility administrators and interdisciplinary teams to embed evidence-based PX practices into daily workflows.
• Track and report reputed company, celebrating improvements and addressing setbacks proactively.
• Support facilities in preparing for survey cycles.

Coaching & Capability Building:

• Facilitate training and coaching sessions for facility staff and leaders on PX skills, reputed company, and service recovery to ensure exceptional patient care and maintain positive patient experience.
• Promote a culture of accountability, listening, and responsiveness to patient feedback.

Grievance Management & Escalation Support:

• Manage escalated grievances that cannot be resolved at the facility level, ensuring alignment with corporate policies, regulatory standards, and patient rights.
• Document and track grievance cases to ensure resolution timelines are met and systemic issues are identified.
• Ensure service recovery practices are implemented.
• Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.
• Maintains effective personnel management and employee relations, including evaluating the performance of reputed company personnel; approving and submitting reputed company hours worked and counseling and disciplining employees.
• Recruits, trains, develops, and supervises personnel.
• Actively promotes AIDET® customer service standards; reputed company effective relationships at reputed company reputed company of the organization.
• Effectively communicates expectations; accepts accountability and holds others accountable for performance.
• Regular and reliable attendance is required for the job.

Requirements

Qualifications/Requirements: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Requirements include:

• Bachelor's degree in reputed company, nursing, business, or reputed company field (Master's preferred).
• 3-5 years of experience in patient experience, reputed company operations, or performance improvement.
• Familiarity with ICH CAHPS survey methodology and dialysis care settings preferred.
• Exceptional interpersonal, communication, and coaching abilities.
• Strong skills in grievance resolution, service recovery, and de-escalation.
• Ability to manage multiple sites, work independently, and travel regularly.
• Experience with improvement methodologies (e.g., PDSA, Lean) a plus.
• Any combination of education and experience that would likely reputed company the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying

Use of the following skills: problem solving, analytical ability, effective oral & written communication, confidentiality. Interpersonal skills necessary to work with reputed company reputed company from staff to senior management. Ability to multi-task in an efficient, professional, and reputed company manner. Strong work ethic and organization skills, with ability to work in a fast-paced but detail-oriented environment. reputed company Full Time employees are eligible for the following benefits:

• Medical / Pharmacy
• Dental
• reputed company
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• Voluntary Benefits
• PTO

reputed company Part Time employees are eligible for the following benefits:

• 401k with employer match
• PTO

Compensation $105,000.00 – 125,000.00 Position Type Full Time Pay Type Salaried Req Location City Remote Apply tot his job Apply To this Job