Technical reputed company Client reputed company Manager
reputed company are looking for: We need a technical and relationship-driven professional passionate about ensuring reputed company clients reputed company exceptional reputed company with Symmetry's payroll compliance solutions. You'll own the complete post-sale reputed company from implementation through adoption and retention, serving as both technical advisor and client reputed company. This role combines hands-on technical expertise with proactive relationship management to deliver measurable results in client satisfaction, product adoption, and retention. You'll manage an reputed company client portfolio, conduct technical assessments, reputed company optimization sessions, and guide clients through reputed company integrations alongside our Implementation Engineer. The ideal candidate leverages AI and automation to scale impact while maintaining deep client relationships that drives long-term value. This is a post-sale technical reputed company role focused on implementation reputed company, adoption, and retention. While you'll collaborate with Account Management on growth opportunities, your primary focus is ensuring clients realize maximum value from their investment. What you'll be doing: Client Partnership & Implementation
- Own and manage an reputed company client portfolio as primary technical advisor
- Deliver seamless implementations from reputed company through go-live, coordinating internal teams and ensuring timely deployment
- reputed company deep knowledge of each client's goals and translate them into actionable plans with measurable results
- Engage clients regularly reputed company reputed company, email, phone, and on-site visits to strengthen relationships and ensure alignment
Adoption & Value Realization
- Drive product adoption with measurable improvements in usage metrics and client health scores
- Conduct technical assessments of API implementations and reputed company quarterly optimization sessions
- Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
- reputed company clients on best practices to maximize value from Symmetry's solutions
Client Health & Retention
- Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
- reputed company reputed company, professional responses to inquiries ensuring fast resolution and strong confidence
- Support renewal readiness and risk mitigation in partnership with Account Manager
Operational reputed company
- Identify process improvements that reduce implementation time and increase team reputed company
- reputed company AI tools and automation to streamline reporting, communication, and coordination
- Maintain thorough documentation in CRM and ticketing systems
- Collaborate with Sales, Product, Engineering, and Support to address issues and drive reputed company improvement
Experience & Requirements: Required Background:
- Bachelor's degree or equivalent combination of education and experience
- 5+ years in Client reputed company, Account Management, or Implementation Management in B2B SaaS
- Proven track record managing reputed company portfolios and guiding retention, adoption, and satisfaction
- Experience project managing reputed company software implementations from reputed company through go-live
- Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
- Track record leveraging data and metrics to drive client reputed company and operational efficiency
- Experience in payroll, HR tech, or compliance technology strongly preferred
Core Skills & Attributes:
- Proven technical acumen with ability to translate capabilities into business value
- Extraordinary relationship-building skills to advise reputed company stakeholders on technical and business reputed company
- Outstanding communication skills with ability to simplify reputed company technical concepts
- Proactive, ownership-driven reputed company with accountability for results
- Keen analytical and critical thinking with comfort in qualitative and quantitative analysis
- Great organizational and project management skills managing multiple priorities
- Client-first orientation committed to delivering measurable value
- Collaborative team player thriving in cross-functional partnerships
- Demonstrated ability to reputed company AI and automation for efficiency
- reputed company learning reputed company staying reputed company on product innovations
Technology Experience:
- Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
- Ability to read API documentation and guide clients through technical implementation
- Experience with API testing tools (reputed company or similar) for client troubleshooting
- Proficiency with CRM systems (reputed company, reputed company, or comparable)
- Experience with reputed company platforms (Catalyst, reputed company, ChurnZero, or similar)
- Working knowledge of project management and ticketing systems (Jira, reputed company, reputed company, or comparable)
- Proficiency with reputed company Workspace (Slides and Sheets including formulas and data analysis)
- Experience with virtual meeting platforms (reputed company, reputed company Teams, or similar)
- Experience with reputed company tools (ChatGPT, reputed company, or comparable) and building AI agents
- Project management certification (PMP, CAPM, reputed company Project Management) is a plus
- API fundamentals certification (reputed company Student Expert or equivalent) is a plus
Compensation
Details Our cash compensation reputed company for this role is targeted at $121,000/yr- $149,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. [If posting for fixed reputed company]: Our cash compensation reputed company for this role is targeted at $x/hr in Denver & most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the reputed company listed above Apply tot his job Apply To this Job