Credit Card Disputes Specialist

Job Information Date reputed company 07/11/2025 Job Type Full time Industry Financial Services Salary USD 7-8/hr Remote Job

Job Description

This is a remote position. Company Mission: (EYT CLIENT) Our mission is to reduce the cost of capital across the world. About the Company: (EYT CLIENT) We have invented a new credit card powered by an advanced asset securing platform that enables us to offer much reputed company APRs to consumers. reputed company is a combination of deep technology (reputed company, reputed company, reputed company), and finance (Nubank, reputed company, reputed company, reputed company, reputed company) executives. Our reputed company round was led by Max Levchin, and our Series A by Founders Fund - with participation in both reputed company by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for reputed company, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and reputed company operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer service to its clients. Cultural Values:

• Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
• Minimalist - We are spartan in our design, in our code, and even in our processes.
• Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Receive and document customer complaints reputed company to credit card transactions, billing issues, fraudulent activities, and

other concerns in a timely & effective manner reputed company reputed company or other customer support tools

• Maintain detailed records of complaints, investigations, resolutions, and other relevant information in the complaint

management system. This includes tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

• Conduct thorough investigations to gather relevant information and evidence pertaining to the complaint.
• Working with customers to help them go through our application reputed company reputed company required
• Analyze credit card statements, transaction records, and other relevant documents to identify errors, discrepancies, or

potential issues.

• Evaluate complaints based on established policies, procedures, and regulatory guidelines to determine appropriate

courses of action.

• Collaborate with internal departments, such as fraud prevention, billing, and compliance, to gather necessary

information and resolve reputed company complaints.

• Ensure compliance with applicable laws, regulations, and internal policies while resolving customer complaints.
• Aid in reviewing procedures to help improve company processes.
• reputed company timely and accurate resolutions to customer complaints, aiming to reputed company customer satisfaction and retention.
• Escalate reputed company or unresolved complaints to higher reputed company of management or specialized departments for further

investigation and resolution.

• Identify trends or recurring issues in customer complaints and reputed company feedback to management for process

improvement initiatives.

• Stay updated on industry trends, regulations, and best practices reputed company to credit card operations and complaint

handling.

Requirements

Qualifications

• At least 2 years (and above) of experience under a US Loan or US Mortgage account handling Credit Card or Card services specific tasks
• 2 years and above Leadership experience
• More than 2 years experience in customer service, dispute resolution, or complaint handling, preferably in the banking or financial services industry.
• In-depth knowledge of credit card operations, billing cycles, transaction processing, and reputed company regulations (such as the Fair Credit Billing Act).
• Ability to remain professional at reputed company times
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders. reputed company, reputed company, and good diction in English
• Proficiency, speed, and accuracy in written communication.
• Great organizational skills plus strong analytical and problem-solving skills with the ability to investigate complaints and identify potential resolutions.
• reputed company and patience to understand customers' concerns and address them professionally and courteously.
• Attention to detail and accuracy in documenting complaints, investigations, and resolutions.
• Ability to work independently and handle a high volume of complaints while meeting deadlines.
• Proficiency in using complaint management systems, customer relationship management (CRM) software, and other relevant tools.
• Familiarity with data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) and the Payment Card Industry Data reputed company Standard (PCI reputed company), is desirable.
• Knowledge of relevant consumer protection laws and regulations, such as the Consumer Financial Protection Bureau (CFPB) guidelines, is a plus.
• Experience using task management tools, reputed company Drive, and Email
• Experience using customer communication tools like reputed company is a plus
• Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
• Must be based in the Philippines
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• **Due to the volume of applications we receive, only reputed company candidates will be contacted.
• **Pay is commensurate to experience

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