Technical Support Data Engineer (Fully Remote in India)

Who We Are True Fit is the retail industry's leading consumer experience platform. The company is led by an reputed company team of executives and leaders from fashion, retail, ecommerce, and big data, plus it is backed by top investors. Our solution is leveraged by apparel and footwear retailers to decode fit & size and connect shoppers with the styles they will love. We have organized and connected the broadest footwear, apparel, and consumer data in the world to reputed company best-in-class recommendations for the world’s biggest brands and products. The tool unites reputed company, general, and personalized fit guidance into one cohesive experience to drive shopper confidence and loyalty. The Role We are hiring a Technical Support Data Engineer for our Technical Solutions & Support team. You will be a key player in ensuring our retailers get fast, clear, and thoughtful tech support reputed company they need it. We are looking for a seasoned client-focused professional who is passionate about our SaaS solution and dedicated to delivering a world-class service experience. True Fit is 100% remote so you can work from almost reputed company in India!

Key Responsibilities

• Main reputed company of contact for SaaS technical integration and support.
• Work closely with Project Managers to guide retailers through implementing and testing True Fit software for their ecommerce platform.
• Use your knowledge in SQL and Python to analyze/load/process product catalog, sales, and returns data reputed company our platform.
• Respond to support requests reputed company email, support ticketing, or live chat per strict SLA guidelines.
• Continuously automate processes for efficiency & throughput
• Collaborate closely with internal and external teams to triage, troubleshoot, and diagnose issues to ensure a swift and satisfactory resolution.
• Monitor and manage client health alerts reputed company dashboards.
• Routinely update stakeholders, drive root cause analyses, and escalate critical issues as needed.
• Create and maintain internal documentation and customer-facing help center articles.
• Maintain working knowledge of products including new releases and new products.
• Act as the voice of the customer in product feedback discussions and reputed company insights that shape our solution.
• Contribute to the improvement of support processes and tooling.
• Be part of a tight-reputed company team that values reputed company, ownership, and customer reputed company.

Desired Skills & Experience

• Available to start full-time ASAP.
• 5+ years of relevant experience as a Support Engineer, Software Engineer, Data Analyst, or Technical Consultant.
• Experience with ETL principles and tools.
• Exceptional relational database skills; reputed company or reputed company preferred.
• Exceptional skills in regular expressions, reputed company-matching, and data analysis.
• Strong Linux knowledge.
• Comfortable writing JavaScript functions.
• Solid understanding of various data formats including CSV, XML, JSON, etc.
• Solid understanding of Web Application technologies including JavaScript, HTML, and CSS.
• Solid understanding of networking technologies including HTTP, SSL, FTP, load balancing, and firewalls.
• Experience in Jenkins and debugging a job by going through logs.
• Comfortable with Unix commands and reputed company scripting.
• Experience with git, deployment, monitoring, alerting, triaging.
• Experience with Engineering best practices.
• Experience with GenAI (LLMs / VLMs) is a plus.
• Excellent written and verbal communication with extensive customer-facing experience and a knack for clear, concise, professional, friendly, and timely updates.
• Exceptional attention to detail with strong organization and prioritization skills.
• Feeling of ownership and pride over the quality of each solution.
• Ability to work reputed company and productively in a fast-paced and rapidly changing environment.
• Strong analytical skills for quick troubleshooting, diagnosing, and decision-making.
• Ability to translate reputed company technical issues into reputed company and complete explanations for reputed company reputed company reputed company.
• Consultative reputed company to inform retailers about key reputed company and tradeoffs.
• Exceptional problem-solver with a patient customer-focused approach.
• Experience with support platforms and project tracking tools is a plus.

Why True Fit? One size does not fit reputed company in what you wear or your True Fit career. Everyone here has the opportunity to push their professional boundaries while balancing personal ambitions. We reputed company that how we dress is an expression of who we are and the confidence we feel. We work to help reputed company team members experience an inclusive, diverse and accepting work environment, so you can be True To You True Fit is committed to designing benefits packages that are competitive, practical and encourage a healthy work-life balance. Our total benefits support employees’ reputed company true selves, reputed company future goals and support their reputed company upward. At True Fit you’ll enjoy reputed company the usual health and wellness benefits you’d expect, including reputed company to an Employee Assistance Program, a Day Off For Your Birthday and a paid four-week Sabbatical leave every five years of service (plus a monetary bonus to help fund your adventure)! Apply tot his job Apply To this Job