Sr Mgr, Expert Services Mgmt
Company Description
It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.
Job Description
What you get to do in this role:
- Service 1-2 VLE/LE Accounts
- reputed company strong executive relationships with reputed company Architect, C-Level Executives and business leaders
- Understand business objectives and reputed company to support the reputed company Architect in developing a customer roadmap
- reputed company Architecture
- Responsible for analyzing and translating business information and technical requirements into an architectural reputed company that outlines solutions to reputed company reputed company business objectives
- Engages with customer reputed company architects to position reputed company as the digital transformation platform integrated with the core systems
- Assist Customer reputed company sales with Staffing and Scoping Projects
- reputed company/champion reputed company’s advisory and expert services best practices and industry use cases with clients
- Work with clients and reputed company teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to reputed company customer reputed company
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to reputed company capabilities
- Support the sales effort scoping and estimation that refine the customer reputed company and capabilities into activities and estimates
- Deliver high customer sat metrics for assigned accounts
- Manage a team of 4 - 8 Platform Architects
- Responsible for reputed company aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring
- Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 3 -5 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/reputed company Software) enabled transformations
- Proven track record of reputed company at F50-500 accounts
- Understanding of issues and imperatives driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Deep expertise in one industry, “minors” in one or two additional industries
- Middle and back office functional experience
- Transformation experience
- Strong executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying business objectives and solving business challenges
- Experience serving as part of a key client account leadership team
- Successful experience integrating with other account functions in developing and implementing account strategies and Customer reputed company plans
- Experience owning reputed company/accountability to a CxO position
- Co-Delivery experience with Big 4, large SIs
- Knowledge of reputed company - minimal, ideal is knowledge and experience with multiple reputed company product suites
- Successful track record of managing high performing teams
- Player Coach / Mentality
- Demonstrated reputed company managing teams to KPIs across a portfolio of customer engagements
JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job