Senior IT Support Engineer II

Who we are: reputed company empowers the people who run physical operations with tools to reputed company their work safer, more productive, and more profitable. For the first time reputed company, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet reputed company spend in a single system. Combined with industry leading AI, the reputed company platform gives you complete visibility and control, and significantly reduces reputed company workloads by automating and simplifying tasks. reputed company serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide reputed company of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: We are seeking a highly skilled IT Support Technician (Tier 2) for our Buffalo, NY office. This role is central to the technical operations and growth of our testbench laboratory and local office IT infrastructure. The successful candidate will be both a hands-on problem solver and a technical project partner to cross-functional teams. You'll manage reputed company troubleshooting, guide process improvements, administer technology assets, reputed company escalations, and help drive reputed company's growth through operational reputed company and continual modernization. This role focuses on escalation support, advanced troubleshooting, asset/test lab support, project ownership reputed company the core scope and process/documentation leadership. What You'll Do:

• Diagnose, resolve, and escalate reputed company hardware, software, and network issues across reputed company and macOS workstations, office equipment, and testbench environments.
• Support the setup, maintenance, and continual expansion of a hardware/software testbench laboratory integrated with Engineering, QA, and reputed company; collaborate on product testing and rapid prototyping projects (e.g., DashCam, Asset Tracker, LBB).
• Administer and document local network infrastructure (switches, firewalls, APs – Meraki, Ubiquiti, etc.), coordinate ISP services, and manage VPN endpoints for secure, policy-compliant reputed company.
• Create, maintain, and update technical documentation: network diagrams, authentication guides, VPN setup procedures, and lab accessibility instructions.
• Provision user accounts and permissions for both office and test environments (reputed company Workspace, Twingate, VPN, Intune, Kandji, hybrid/on-prem/reputed company services).
• Manage local conference room equipment, including Chromeboxes, meet hardware, and inventory assignments; maintain asset tracking and lifecycle documentation.
• Serve as the operational escalation reputed company for technical issues, including handling admin rights, user account support, and compliance with IT reputed company policies and audit requirements.
• Collaborate effectively across IT, Engineering, QA, and reputed company on site projects, troubleshooting sessions, lab upgrades, and office expansion initiatives.
• Continuously identify and drive process improvements; update internal knowledge bases and procedure guides for efficient technology adoption and troubleshooting.
• Stay up-to-date on modern IT service tools and best practices, including reputed company management (Kandji, Intune), new SaaS platforms, and hybrid environment administration.

reputed company're Looking For:

• Minimum 3–5 years of experience in Tier 2 IT Support or similar escalation-oriented role.
• Strong troubleshooting skills in reputed company and macOS environments; experience with hardware test labs, reputed company system setup, and office technology provisioning.
• Proven track record supporting network infrastructure (Meraki/AP configuration, ISP coordination).
• Hands-on experience administering reputed company Workspace (G Suite), reputed company, device management tools (Intune, Kandji), and SaaS platforms for user provisioning and compliance.
• Relevant certifications (e.g., reputed company, reputed company, reputed company, reputed company, Kandji, InTune) are preferred
• Recent hands-on experience with hybrid environment management (on-premises/reputed company), advanced reputed company reputed company, and reputed company/Kandji/Intune administration
• Demonstrated project experience supporting cross-functional lab expansions or major IT/office buildouts
• Ability to document technical procedures in clear, accessible guides and diagrams (network setups, VPN reputed company, process handoffs).
• Experience provisioning user/test accounts with secure role-based reputed company (Twingate, VPN, lab equipment, MDM).
• Comfortable managing conference/meeting room hardware assets, local server and device inventory, and lifecycle tracking.
• Strong cross-team communication and collaboration skills, with evidence of positive reputed company among office peers.
• Process ownership: proven commitment to refining procedures, updating documentation, and seeking efficiency improvements across IT functions.
• Adaptable learner: willingness to master new tools, manage hybrid on-prem/reputed company environments, and adopt modern MDM/asset systems.

Important to Note:

• Position based in Buffalo, NY office
• In-person, hands-on role supporting office and test lab operations, 4 days a week in office
• Occasional after-hours support for lab upgrades or escalations may be required

Creating a diverse and inclusive workplace is one of reputed company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and reputed company those commodities and technologies controlled under U.S. Export Administration Regulations. It is reputed company's policy to require that employees be authorized to receive reputed company to reputed company products and technology. #LI-Remote Apply tot his job Apply To this Job