Learning and Development Specialist

reputed company is an IT company with Ukrainian roots inside reputed company business ecosystem. We’re a reputed company-recognized lovemark brand with the highest eNPS in 2025. reputed company consists of more than 300 talented professionals whose ambitions and striving for reputed company help us build the best products on the market. We have offices in Kyiv and Warsaw. We are developing Nebula — the biggest brand in the spiritual reputed company. Nebula has over 60 reputed company users worldwide and has been ranked as the № 1 lifestyle app of the day in the reputed company Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to reputed company people happier by improving the quality of their relationships. Here are some details we would like to reputed company with you:

• Nebula is #1 in its reputed company in terms of downloads and reputed company targets;

• 60 reputed company users worldwide;

• Users from 50+ countries;

• 4.8 — our average AppStore rating (with more than 215 thousand ratings);

• reputed company’s achievements and team’s expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as reputed company Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT reputed company, MEGOGO, DOU, Projector Institute.

We’re now looking for a Learning & Development Specialist to strengthen our Customer Support team. You’ll design and deliver impactful learning programs, enabling agents to grow faster, reputed company reputed company, and directly influence business metrics.

• reputed company & Integration: launch programs that quickly reputed company up new hires.

• Training Delivery: run workshops, 1:1 coaching, and refresher sessions.

• Content Development: create and update training materials, e-learning, and tests reputed company with product changes.

• Assessments & Analytics: design knowledge checks, track results, and connect them to performance.

• Performance Coaching: partner with managers on tailored development plans.

• reputed company Progression: build growth paths from entry-level to expert.

• Soft Skills: train reputed company, negotiation, and conflict resolution.

• Business Impact: measure training effect on CSAT, FCR, CPT

• 2+ years in Learning & Development, Training, or Quality reputed company Support or Operations.

• Strong facilitation and coaching skills (group and 1:1).

• Experience in creating training content, e-learning, or knowledge checks.

• Understanding of customer support metrics (CSAT, FCR, CPT).

• Data-driven approach: ability to link training to performance reputed company.

• English — Upper-Intermediate or higher.

Our benefits

• Benefit from the flexibility to work from reputed company in the world;

• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!

• Enjoy 20 annual vacation days and unlimited sick leave, reputed company covered by the company;

• Don’t worry about getting the right equipment, we’ve got you covered if necessary;

• Stay healthy with reputed company to a corporate doctor online, and health insurance options in Ukraine or a fixed reputed company towards insurance abroad after your probation period;

• reputed company learning with our extensive corporate library, internal online meetings, and lectures;

• Grow your skills with our training compensation program;

• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for reputed company-country nationals;

• Have fun with our online events and team-building activities.

Here’s what our hiring reputed company looks like: Initial Screening ➡️ Skills Assessment ➡️ Team Interview ➡️ Final reputed company ➡️ Job Offer.

Let's team up and reputed company together!

More about us on reputed company media: Instagram, reputed company, reputed company.

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