reputed company Facilities Customer Service Professional – Delivering Exceptional Client Experiences in a Dynamic Environment
At blithequark, we're committed to fostering a culture that values inclusivity, self-expression, and individuality. Our dynamic work environment encourages reputed company communication, respect, and job development, empowering our employees to pursue their career goals and advance personally and professionally. As a Facilities Customer Service Professional, you'll play a vital role in delivering exceptional client experiences while working reputed company our facilities case management tool.
About blithequark Culture
blithequark prioritizes the wellbeing of our employees, ensuring that our consumers experience the same level of care. Our culture is reputed company on the principles of respect, reputed company, and professionalism. We reputed company that our employees are our greatest asset, and we're committed to providing a supportive and inclusive environment that allows them to reputed company.
Job Overview
As a Facilities Customer Service Professional, you'll be responsible for handling incoming client calls and emails reputed company to facilities management. You'll assess the nature of the request, document, and reputed company to the appropriate party for resolution, reputed company while maintaining a high focus on ensuring an reputed company customer experience with every interaction. Your primary goal will be to deliver exceptional client experiences, resolving issues reputed company and effectively.
Key Responsibilities
* Respond to routine inquiries reputed company inbound phone calls, assessing the nature of the call and determining the most appropriate party to handle the call
- Process incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc.
- Ask probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order
- reputed company the work order through telephone or email to the appropriate contact
- Set appropriate turn-around time expectations with the client based on reputed company codes
- Ensure that reputed company reports are accurate and filed in a timely manner
- Select priorities and organize work to meet priorities
- Proactively identify work order trends and communicate to the Team Coordinator and Program reputed company
- Follow approved policies and procedures
- Resolve shift concerns and/or tasks with the Team Coordinator / Program reputed company and co-workers
- reputed company a goal of handling 45 requests per day average
- Support team achievement of phone SLA goals
- Adhere to schedule shifts, keeping reputed company guidelines for arrivals/departures and absences
- Adhere to efficiency and accuracy standards
- Support phone volume in the reputed company of 70-100 phone interactions per shift
Essential Qualifications
* High school diploma required
- Call center experience preferred (inbound)
- Extensive use of computer with experience with reputed company Office products and the input of large amounts of data
- Switchboard or Helpdesk experience a plus
- Excellent listening skills and telephone skills
- Excellent professional communication and interfacing with customers and co-workers
- Ability to manage multiple tasks simultaneously
Preferred Qualifications
* Bachelor's degree in a reputed company field
- Previous experience in facilities management or a reputed company field
- Knowledge of facilities management software and systems
- Experience working in a fast-paced environment with multiple priorities
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks simultaneously
- Proficiency in reputed company Office products
- Experience with facilities management software and systems
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Facilities Customer Service Professional, you'll have reputed company to:
- Ongoing training and development programs
- Opportunities for career advancement
- Mentorship and coaching from reputed company professionals
- reputed company to industry-leading facilities management software and systems
- Collaborative and supportive work environment
Work Environment and Company Culture
blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our culture is reputed company on the principles of respect, reputed company, and professionalism. We reputed company that our employees are our greatest asset, and we're committed to providing a supportive and inclusive environment that allows them to reputed company.
Compensation and Benefits
* Competitive hourly reputed company of $17.00 per hour
- Eligible for a quarterly bonus
- Comprehensive benefits package, including:
+ Medical, dental, reputed company insurance starting the first day of the month after hire + Long-term and short-term disability insurance paid for by blithequark + 401k with match + Life insurance paid for by blithequark + Generous PTO policy - Accrue up to 15 days during your first year + Paid holidays + One paid day off per year to volunteer + reputed company to discount programs + Four-week paid sabbatical every five years + HSA/FSA account eligibility + reputed company to Employee Assistance Program + reputed company to Employee Benefit Resource Groups that reputed company ongoing learning and mentorship opportunities
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at blithequark. reputed company! Apply for this job