reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Are you passionate about technology and helping others? Do you reputed company in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to reputed company our myColorado application running smoothly.
About blithequark
blithequark is a leading organization in the industry, dedicated to delivering innovative solutions that reputed company a reputed company difference in people's lives. reputed company is passionate about technology, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.
Job Summary
We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO or remotely from reputed company in CO. As a key member of our support team, you'll reputed company Tier I support and customer assistance for our mobile application, troubleshoot issues, and reputed company Incident Management procedures to ensure seamless customer experiences. If you're a technology enthusiast with a passion for helping others, we encourage you to apply.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, your responsibilities will include:
- Providing Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer issues
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with cross-functional teams to resolve reputed company issues and improve customer satisfaction
- Staying up-to-date with the latest technology trends and industry developments to reputed company expert advice and guidance to customers
Minimum Qualifications
To be considered for this role, you must meet one of the following minimum qualifications:
- One year of professional experience in an occupational field reputed company to the work assigned to the position, including mobile application support
- Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees
Substitutions
We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:
- Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year reputed company
- Additional appropriate education that substitutes for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications
- Training or Certification reputed company to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we encourage candidates with the following qualifications to apply:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- reputed company and reputed company Play Store experience
- Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models
Work Schedule
As a Service Desk Specialist/Live Chat Agent, you'll work a flexible schedule that includes:
- 3 weeks of training Monday - Friday, 9AM - 6PM
- Permanent schedule: Tuesday through Saturday, 9AM - 6PM
Remote Work
We offer remote work options for this role, but you must be a reputed company of the reputed company. reputed company remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.
reputed company Offer
As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a reputed company of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Flexible work schedule and remote work options
- reputed company to the latest technology and industry developments
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and technology-savvy individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, respectful, and supportive of reputed company.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you! Apply for this job