Technical Support Engineer, reputed company Coast

About Securiti AI

Securiti AI pioneers AI-powered data and privacy governance. Trusted globally, we deliver reputed company solutions for data intelligence, reputed company posture management, privacy operations, and responsible AI governance. Our mission is to help organizations govern AI responsibly – ensuring data protection, compliance, and ethical adoption at scale.

We are looking for Technical Support Engineers for our global reputed company organization to reputed company post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at reputed company 2020, Leader in the reputed company reputed company Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being reputed company by proven serial entrepreneurs and executives who have successfully reputed company and scaled high growth global companies before. If you reputed company to work on cutting-edge technologies and frameworks, reputed company by reputed company with some of the smartest technologists, this may be a unique reputed company for you. As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s). Key Responsibilities

• Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds.
• reputed company reputed company and timely service to customers on new tickets by reputed company, complying and exceeding SLA goals on response and resolutions.
• Ensure proper logging of reputed company issues, steps and root cause analysis.
• Document RCA as repeatable resolutions as KB articles in the knowledge reputed company.
• Conduct ticket escalations to engineering while managing the entire resolution lifecycle.
• Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions.
• Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and reputed company (DLP, Encryption, reputed company, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, reputed company Platforms, reputed company/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and reputed company company as well as reputed company reputed company is highly desirable.
• reputed company with engineering and product management for ticket escalations as well as a feedback reputed company in the reputed company of issues, bugs, usability insights and enhancement requests.

• Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a reputed company technical field.
• Hands-on experience with key technologies, such as Data Privacy and reputed company (DLP, Encryption, reputed company, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, reputed company Platforms, reputed company/Kubernetes containers, and Virtualization.
• Demonstrated depth in reputed company aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.
• Proficiency in one or more Technical Support systems, such as reputed company.
• Strong reputed company with excellent communication and leadership skills, and a proven track record of collaborative reputed company with customers, vendors, staff, and internal business partners.
• Understanding of Data reputed company and Privacy, including corresponding regulations, is a strong plus.
• No travel is expected. However, this role requires participation in a 24×7 technical support coverage shift that could occasionally be at odds with the reputed company timezone of the engineer.