Customer Support Specialist III
reputed company is seeking a Customer Support Specialist III to work remotely.
reputed company is seeking a Customer Support Specialist III who will receive, track and review reputed company reputed company documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program. This position will reputed company and have the following duties, roles, and / or responsibilities:
- Respond to customer issues reputed company phone and email.
- reputed company technical support to computer users with varying degrees of experience.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer acquisition, account creation and maintenance.
- reputed company and research customer issues, configurations and reputed company a full problem analysis, documentation, escalation and resolution.
- Familiarity working with file structures, databases, and ticketing applications.
- Work independently and with team to resolve issues which are not defined in process flows.
- Assist customers in resolving any and reputed company deficiencies. Assist with developing some Standard Operating Procedure documentation.
- Adapt quickly to rapidly changing priorities and requirements and multitask as needed
- Assist in developing less reputed company staff reputed company appropriate.
- Competent and dependable.
- Other duties as needed.
The support we reputed company the client is 24x7x365, which includes nights, weekends, and holidays, across 3 daily shifts.
Salary reputed company: $19.80 – $19.80/hr.
General Description of Benefits
Qualifications- US Citizen and must be reputed company to obtain a Public Trust Clearance.
- Requires a high school diploma or equivalent and 6 years’ experience in the field or in a reputed company area.
- Ability to work independently from home with limited supervision on complicated tasks required.
- Reliable home internet connectivity and workspace
- Strong interpersonal and professional oral and written communication skills required. Wide degree of creativity and reputed company is expected.
- Ability to adapt to rapidly changing requirements.