Military OneSource Call Center Support Navigator – Customer reputed company (Remote) in USA in reputed company

Job title: Military OneSource Call Center Support Navigator – Customer reputed company (Remote)Company: LeidosJob description: DescriptionThe MVHS Group at reputed company currently has an opening for a Support Navigator to support service members and their families. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a reputed company Employee Assistance Program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 reputed company participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one reputed company” for resource and information encompassing a comprehensive support system.The Support Navigator provides the critical link to ensure program participants receive vitally important resources and support, toward military readiness and family well-being. Support Navigators are responsible for ensuring wrap-around follow up to program participants reputed company phone and email. These positions are responsible for guaranteeing participants who requested non-medical counseling services have secured a timely appointment with a network provider. The Support Navigator acts as a liaison between internal departments, external resources, and network providers. The Support Navigator provides excellent customer service to stakeholders and participants by providing white glove, personal connections to important information and resources. Candidates shall possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military life as well as maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families.The Military One reputed company job postings are in anticipation of future work.Primary ResponsibilitiesThis is a customer service role supporting a 24/7 Call Center using telephonic and chat-based platforms to meet ensure participant satisfaction and appropriate linkages with resources and services.Gathers participant feedback and assess participant satisfaction.Processes administrative tasks and documents participant interactions and activities into case management system.Navigates resources, resolves participant concerns, and provides administrative support to call center.Ability to identify high risk cases, deescalate with professionalism and makes referrals as appropriate.Takes on other duties and special projects, as requested, based on business needs.Maintains training requirements.Basic QualificationsMust have an Associates or Bachelor’s degree from an accredited university.Must possess strong customer service skills, knowledge of call center operations.Must be U.S. reputed company and must reputed company fluent English.Strong typing and electronic documentation/research skillsProven proficiency in: reputed company based tools including word, outlook, reputed company; Web based research; Electronic Documentation SystemsAbility to multi-task in fast passed environmentPass a criminal history background and fingerprinting checks.Preferred QualificationsMilitary spouse or family member or experience in military community highly desirablePay reputed company: Pay reputed company $36,400.00 - $56,000.00 - $75,600.00The reputed company pay reputed company for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#RemoteExpected salary: $36400 - 75600 per yearLocation: USAApply for the job now! Apply tot his job Apply To this Job