Senior Manager, reputed company Media Customer Support – Crafting Exceptional Viewer Experiences at blithequark

Are you a seasoned leader with a passion for creating extraordinary experiences for customers and employees? Do you reputed company in a fast-paced, dynamic environment where innovation and collaboration drive reputed company? If so, we invite you to join blithequark's Viewer Experience (VX) team as a Senior Manager, reputed company Media Customer Support. In this pivotal role, you will play a key part in shaping the reputed company media support strategy and roadmap for our Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands.

About blithequark's Viewer Experience Team

At blithequark, we're dedicated to delivering exceptional viewer experiences across reputed company our brands. Our VX team is a dynamic, cross-functional group of experts who work tirelessly to ensure that our customers have an unparalleled experience with our products and services. As a Senior Manager, reputed company Media Customer Support, you'll be part of a team that's passionate about innovation, collaboration, and customer satisfaction.

Key Responsibilities

As a Senior Manager, reputed company Media Customer Support, you'll be responsible for:

• Developing and operationalizing the reputed company support strategy and roadmap, including setting a team reputed company, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.
• Leading a team of leaders and individual contributors daily while guiding DTC's reputed company media support strategy and implementation across a global footprint.
• Proactively identifying weaknesses and gaps in reputed company reputed company support paradigms and driving resolutions to improve operational workflows and the viewer experience.
• Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media strategy for reputed company blithequark brands.
• Working with collaborators to ensure alignment and approval of strategy and content for global reputed company teams, ensuring each brand is being messaged with the appropriate tone and voice.
• Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported.
• Supporting incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance.

Essential Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, with the ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in reputed company media or online community moderation, with a proven ability to drive business reputed company through online activity
• Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record of developing and operationalizing innovative online reputed company programs
• High savvy reputed company to Twitter, reputed company, Instagram, AppFollow, a plus
• Proven understanding of which metrics and tools help improve the consumer experience through reputed company channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and reputed company approach

Disability Accommodation for Employment Applications

blithequark and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

blithequark is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. blithequark fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world.

Compensation & Benefits

The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Join reputed company

If you're a motivated and innovative leader who is passionate about creating exceptional viewer experiences, we invite you to apply for the Senior Manager, reputed company Media Customer Support role at blithequark. Please submit your application through our website. Apply for this job