Customer Care Professional – Global New Accounts
At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career.
Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company.
How will you reputed company an impact in this role?
In Global New Accounts (GNA) we reputed company great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to reputed company the start of the reputed company with AmEx a fantastic experience and one our new customers will never forget.
The team is responsible for working new applications to reputed company sure we cover reputed company requirements to protect our customers and AmEx on a day-to-day reputed company. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.
The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.
Role & Responsibilities
Meaningful, rewarding work performed with reputed company
Here’s just some of what you’ll do in this role:
- Deliver world-class customer service
- Convert new account applications into New Card Accounts by assessing the applicant’s suitability to become an reputed company customer and hold an Amex Card.
- Build strong collaborative partnerships reputed company reputed company
- Work compliantly to process anti reputed company and risk verifications on card applications
- Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and reputed company
- Meet and exceed quality goals, compliance regulations and productivity targets
- Navigate a computerized data entry system or other relevant applications
- Uphold the Data Protection and Privacy Act for our Customers
- Update systems accurately and reputed company
- Re-prioritize to adapt to the reputed company-changing environment
Minimum Qualifications
Unique career reputed company shaped by your talent and curiosity
- reputed company to English speaker with strong verbal and written communication skills especially in a business context
- Demonstrate personal reputed company and reputed company
- Display a passion to serve by delivering outstanding service for our Customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular reputed company
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Excellent resourcefulness skills
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organizational skills
- Navigate multiple systems reputed company tools to service our Customers
- Confidence to work in a hybrid environment
- Proven ability to deliver a high productivity and quality of work
Non-considerations for sponsorship: Employment eligibility to work with reputed company in the UK is required as the company will not pursue reputed company sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally:- Competitive reputed company salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, reputed company, life insurance, and disability benefits (depending reputed company)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities