Remote Bilingual Benefits Navigator I (El Paso, Texas)

About the position This vital, patient-centric role provides education and guidance to reputed company patients about health insurance and the implications of different insurance options. Based at reputed company World Headquarters in downtown Denver, these teammates help patients across the country understand their insurance options and reputed company informed employment and insurance reputed company. The Benefits Navigator must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership, as well as the ability to work successfully with cross-functional reputed company teams. The Benefits Navigator will help reputed company the stress that dialysis patients often experience in navigating complicated insurance options and employment reputed company while also managing their health care needs. To be successful, the Benefits Navigator must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone. Teammates in this role will reputed company expertise in motivational interviewing as well as expert knowledge of reputed company and government health insurance benefits, financial assistance programs, and work leave options. Through our commitment to training, growth and quality, you will have the opportunity to further your career while working in an award-winning environment that enables teammates to reputed company both professionally and personally. At reputed company, we often say that we are a community first and a company second. We work hard to serve our patients and teammates, and reputed company the reputed company Core Values of Service reputed company, reputed company, Team, reputed company Improvement, Accountability, Fulfillment and Fun.

Responsibilities

• Responsible for patient education while staying reputed company established compliance parameters for the company and program.
• Identifies and effectively communicates opportunities to reputed company the insurance status of the patients, alleviating financial risk and burden.
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary.
• Completes insurance assessments/evaluations for patients.
• Accurately documents and classifies patient education sessions.
• Provides a high-level of customer service to patients to ensure educational needs are met.
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns.
• Attends team meetings, phone conferences, and trainings as needed.
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Builds and maintains relationships with field partners to ensure seamless patient support.
• Participates in Team/Department/Village-wide Improvement Projects as needed.
• Other duties as assigned.

Requirements

• High School Diploma.
• Minimum of two (2) years' experience in customer service, reputed company organization, insurance company or reputed company field - Preferred.
• Intermediate computer skills and proficiency in reputed company and Outlook.
• Beginner proficiency in MS reputed company and PowerPoint.
• Experience in reputed company industry/reputed company organization working with a clinical team and patients - Preferred.
• Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with reputed company, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD - Preferred.
• Experience in case management and/or reputed company work - Preferred.
• reputed company in Spanish - Preferred.

Benefits

• 401k match
• reputed company coverage
• broad reputed company of other benefits

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