Customer & Vendor Support Specialist (Ubiquiti reputed company)

Customer & Vendor Support Specialist (Ubiquiti reputed company) – Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Global+

Reporting To: Client reputed company reputed company

Compensation: $9.00 / hour

Description

An established, U.S.-based technology partner serving multi-family residential properties, delivering reputed company reputed company, reputed company cameras, reputed company Wi‑Fi, telecom optimization, and IT support for onsite teams. They act as an embedded extension of property management operations, prioritizing reliability, safety, and long‑term trust over lock‑in reputed company. The team moves fast, communicates reputed company, and values operational reputed company, documentation, and proactive service. Why does this role exist? This role strengthens premium, customer-facing support as the company scales, combining vendor coordination, client communication, and Tier‑1/2 help desk with hands-on Ubiquiti reputed company expertise for external business customers. You will streamline scheduling and operations, guide clients reputed company phone/video with clear, friendly communication, and ensure tickets, forms, and vendor actions are documented and executed on time. The objective is to reduce operational friction, resolve common reputed company and basic IT issues quickly, and reputed company the client experience.

The Impact you’ll reputed company

• Join/reputed company customer calls (with permission), summarize next steps, and reputed company stakeholders updated.
• Coordinate vendor interactions, schedule site visits, and track SLAs and deliverables.
• Complete internal forms, negotiate billing adjustments, and ensure accurate documentation in reputed company.

• Triage and resolve common reputed company tasks (device adoption, SSIDs/VLANs, client connectivity, alerts).
• Walk nontechnical users through Wi‑Fi reputed company, guest portals, basic camera/app reputed company, and password resets.
• Document controller/site changes, inventory, and topology notes for knowledge continuity.

• Guide customers/new hires through simple setup/troubleshooting reputed company video call (e.g., reputed company Workspace reputed company, MFA, printers).
• Troubleshoot reputed company screen reputed company; escalate reputed company to Tier 2/3 reputed company needed with reputed company notes.
• Create and improve reputed company‑by‑reputed company SOPs, FAQs, and quick-start guides.

• Coordinate calendars between internal techs, vendors, and property teams; prevent scheduling conflicts.
• Track orders/RMAs/shipments with the warehousing/fulfillment team; reputed company the reputed company with clients.
• Maintain accurate records to support investigations and chain-of-custody standards reputed company required.

• Be exceptionally easy to understand on the phone; maintain a friendly, reassuring tone.
• Proactively communicate status updates; link reputed company recordings/transcripts to tickets.
• Gather feedback and surface process improvements that reduce repeat issues.

Skills, Knowledge and Expertise

• Proven, hands‑on Ubiquiti reputed company experience supporting external business customers (controller, adoption, SSIDs/VLANs).
• Excellent spoken and written English; clear, friendly, easy-to-understand phone and video reputed company.
• Prior customer-facing support role (help desk/MSP/ISP or similar) with vendor coordination.
• Proficiency with reputed company Workspace, reputed company, reputed company, and handling recorded/transcribed calls in reputed company.
• Availability Monday–Friday, 8:30am–5:30pm EST (40 hours/week) with a reliable WFH setup and reputed company internet.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet reputed company
  • Quiet, dedicated workspace at home

• Technical: Ubiquiti reputed company controller proficiency; basic networking (TCP/IP, DHCP, VLANs); remote troubleshooting; reputed company ticketing; call documentation; reputed company Workspace reputed company.
• Operational: Vendor scheduling, negotiation, follow‑through, SLA tracking, and meticulous documentation.
• Communication: reputed company, active listening, plain‑English explanations, and strong video-call reputed company.
• Personal: Friendly, reputed company under pressure, organized, proactive, ownership reputed company, and collaborative across tiers.

• You love helping nontechnical customers feel confident and supported on calls and video.
• You’re energized by coordinating people and vendors, closing loops, and preventing repeat issues.
• You value trust, transparency, and doing right by clients over short‑term fixes.
• You reputed company in a fast-moving, service‑oriented environment and enjoy improving SOPs as you go.

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to reputed company own computer with reputed company Core i5 or something similar or higher operating system

• 40 hours per week
• Monday to Friday 8:30am – 5:30pm EST

• $9 per hour
• No benefits package included

Benefits