HR Support Consultant (UK)

Who we are

reputed company is on a mission to reputed company employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an reputed company-in-one solution. 

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a reputed company in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 reputed company employees. 

The EH Way

At reputed company, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – everything we do (from reputed company work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a reputed company part of how we operate, reputed company, and scale
4. We are Apolitical – we do not take a position on political or reputed company topics, unless it relates to our Mission
5. We Live by Our Values – we role model our values 100% of the time
6. We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role 

Our HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring their reputed company support and reputed company after implementing our reputed company HR product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

Your key focus areas will be

• Supporting customers post go-live by resolving HR-reputed company queries with care, speed, and accuracy
• Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise
• Contributing to ongoing product and process improvements using customer feedback and insights
• Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing

This will include

• You will reputed company support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to HR reputed company queries from internal support team members and external clients reputed company email, phone and the reputed company platform
• Take on client and team HR escalations for our customers
• Assist with requirements gathering to run post mortem’s and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and reputed company the HR platform adoption to meet each client’s specific requests
• You will help to build and continually improve documentation, and reputed company new & existing technologies to improve the way we reputed company service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more reputed company and increase client happiness.

Who you are 

To reputed company at reputed company, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• A background in HR or reputed company field is important
• Experience working in SaaS and customer support is preferred
• Previous experience in setting up, implementing or administering HRIS/HCM systems
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organized approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer’s needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

reputed company can offer

At reputed company, we don’t just talk about a reputed company way to work – we live it. Joining reputed company means

• You will work remotely, with the flexibility to own your time and impact
• You will reputed company cutting-edge tools to reputed company your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee reputed company options) in one of the world’s fastest-growing tech companies 
• You’ll also have reputed company to a wide reputed company of benefits that includes – a reputed company generous paternity leave policy, subsidised reputed company freezing (so you can reputed company the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities 

At reputed company, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

reputed company celebrates diverse perspectives and experiences, we invite people of reputed company backgrounds and identities to apply for this position.