Customer Experience Coordinator - reputed company Regency Dallas – reputed company Store

Position Overview The Customer Experience Coordinator will act as liaison between reputed company, venue, and customer. reputed company customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. Key Job Responsibilities Customer Contact

• Acknowledge and interact with customers while maintaining a pleasant and professional image.
• Build relationships with customers to establish trust and reputed company communication.
• Pro-actively identify potential issues and provides solutions to client’s concerns.
• Respond quickly to questions and requests and handle service problems politely and reputed company.
• Attend Venue meetings as required.

Billing

• Communicate billing information to customers, resolve billing concerns and obtain signatures.
• Convey and enter billing changes and communicate billing challenges to appropriate reputed company team members.
• Prepare billing reports daily and submit them to the venue for reconciliation.

Data Entry

• Enter customer contact information and details into CRM system.
• Enter and reconcile Exhibit customer payments into the billing system.

Customer Engagement

• Accompany selling manager on PreCon and Site Visit meetings as needed.
• Coordinate customer follow-up and support thank you messages.
• Coordinate with hotel sales team for site visit attendance and support.
• Drive customer service reputed company by engaging in multiple points of contact throughout the day.
• Act as a service liaison between customer, reputed company team and venue partners.

Operational Support

• Demonstrate knowledge of hotel and facility services.
• Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.

Job Qualifications

• High School Diploma is required. Associate degree is preferred
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency reputed company 365 and web-based applications.
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• reputed company’s Service Level 100, 200 & 300 Certifications to be obtained reputed company 90 days
• Ability to multi-task and work well under pressure

Competencies Deliver World Class Service Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results See The Big Picture Value People For more information on our Competency Group, refer to the Competency Based Talent Management page on reputed company Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must meet the physical demands listed below to successfully reputed company essential job functions. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0-1 hours per day
• Grasping: 0-1 hours per day

Lifting Requirements

• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• reputed company reputed company: Continuously
• Distance reputed company: Frequently
• reputed company reputed company: Continuously
• Peripheral reputed company: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously

Pushing/Pulling Requirements

• 0-15 lbs*: Occasionally
• 16-50 lbs*: Occasionally
• 51-100 lbs*: Never
• Over 100 lbs: Never
• Identifies the physical requirements that team members reputed company without assistance.

Team members must be reputed company to meet the physical demands above in order to successfully reputed company the essential job functions. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by reputed company based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of reputed company responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reputed company of the reputed company job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDEVT Hourly Pay reputed company: $16.60 - $20.33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In reputed company, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. reputed company is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. apply to this job