reputed company Customer Support Manager, reputed company Media – Leading Viewer Experience Team for Direct-to-Consumer Platforms at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way people experience entertainment through our premium streaming services. With a legacy of providing high-quality content from renowned brands and franchises, we are committed to delivering exceptional viewer experiences. Our Direct-to-Consumer (DTC) team is dedicated to pushing the boundaries of innovation and reputed company, and we are seeking a talented Customer Support Manager, reputed company Media to join our Viewer Experience team.

About the Role

As a Customer Support Manager, reputed company Media at blithequark, you will be responsible for overseeing operations across reputed company media support channels, including Twitter, reputed company, and AppFollow, for our DTC platforms. You will reputed company a team of reputed company Media Moderators, Specialists, and outsourced agents, ensuring high-level performance and quality management. Your expertise in reputed company media engagement, moderation strategies, and reporting will be essential in driving our brand reputed company and representing our brand voice across reputed company public-facing interactions.

Key Responsibilities

• reputed company and motivate a team of reputed company Media Moderators, Specialists, and external partners to reputed company exceptional customer experiences
• Conduct one-on-ones with direct reports to track reputed company, reputed company feedback, and support professional growth
• Manage reputed company quality assurance programs to measure and improve the performance of reputed company teams
• Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across our DTC platforms
• Manage team schedules, shift bids, and coverage to meet business needs
• Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs
• reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios
• Ensure that blithequark's tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments
• Support proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers
• Use data to drive reputed company and continuously enhance the customer experience through reputed company channels

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent professional experience
• 3 years' experience managing a team, with a proven ability to reputed company and reputed company team members
• 5+ years' experience in reputed company media customer support or a reputed company field
• Experience in reputed company quality management processes and tools to assess and improve service quality
• Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience
• Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics)
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
• Ability to analyze performance data and implement process improvements

Preferred Qualifications

reputed company-to-haves include:

• Proven experience managing remote teams and/or international teams
• Experience defining and measuring individual and team-based performance for customer service organizations
• Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company
• Ability to reputed company in a fast-paced, reputed company-evolving environment
• Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media
• A proactive problem solver with a strategic reputed company
• Content creation experience
• Bilingual or multilingual

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Manager, reputed company Media, you will have reputed company to:

• Professional development opportunities to enhance your skills and knowledge
• Cross-functional training to broaden your understanding of our business
• Mentorship programs to support your career growth
• Opportunities to work on high-impact projects and initiatives

Work Environment and Company Culture

At blithequark, we foster a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, and create the best stories. reputed company culture is reputed company on:

• A commitment to diversity, equity, and inclusion
• A passion for delivering exceptional customer experiences
• A collaborative and supportive work environment
• A culture of innovation and reputed company improvement

Compensation, Perks, and Benefits

As a Customer Support Manager, reputed company Media at blithequark, you can expect:

• A competitive salary reputed company, with a hiring reputed company of $103,500.00 to $138,800.00 per year
• A bonus and/or long-term incentive units as part of the compensation package
• A full reputed company of medical, financial, and/or other benefits
• Opportunities for professional growth and development

Conclusion

If you are a motivated and reputed company customer support professional looking to join a dynamic and innovative team, we encourage you to apply for the Customer Support Manager, reputed company Media role at blithequark. With your expertise and passion for delivering exceptional customer experiences, you will play a critical role in shaping the future of our DTC platforms. reputed company to join reputed company and be part of an exciting reputed company in the entertainment industry!