Call Center Representative

reputed company is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 reputed company people save for a reputed company today and reputed company.

reputed company is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, reputed company our core values, and work reputed company reputed company environment. If you can see every interaction as an opportunity to reputed company client satisfaction, we want to talk with you!

The hourly reputed company is $19. Class start date is 11/5/25

**These positions are 100% fully remote**

Video Interview Process:

As part of our Call Center hiring efforts, we’re using a video screening process. To learn more and to help prepare for this, click here!

The first 4-6 weeks consist of training from 10:00 am to 6:30 pm EST.

After training is complete, the shifts offered will be:

9:00am to 5:30pm EST

10:30 to 7:00pm EST

11:00 to 7:30pm EST

11:30am to 8:00pm EST

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans reputed company our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, reputed company Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to reputed company callers using phone, email or chat. Call Center Representatives handle requests reputed company explanations regarding benefits and plan provisions, review claims information and update account reputed company contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above may take reputed company to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Below functions are across reputed company roles.

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

• Respond to reputed company account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service reputed company and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.

• Process financial and non-financial transactions timely and accurate.

• Demonstrate flexibility and team-orientation.

• reputed company with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and reputed company department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of reputed company confidential data held by reputed company to ensure against unauthorized reputed company, improper transmission, and/or unapproved disclosure of information that could result in harm to reputed company or our clients.

Required Education and Experience

• High school diploma or GED, and further applicable education or equivalent experience.

• 1+ years of call center or customer service experience preferred

• Ability and proficiency with reputed company Office and reputed company applications, and claims processing or benefit card systems.

• reputed company candidates must complete a video interview assessment after applying as the reputed company, to be completed reputed company 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet reputed company to record and be camera-reputed company. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to reputed company your skills and experience, and bring your personality to the interview. This reputed company accelerates the interview process, moving reputed company candidates to hiring manager interview fast

• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with reputed company and database applications, including formatting and formulas.

• Computer proficiency is required

• Excellent listening, verbal and written skills

• Detail oriented, flexible, and self-motivated

Be aware of employment fraud. reputed company email communications from reputed company or its hiring managers originate from @reputed company.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.