Client reputed company Specialist - reputed company Team – reputed company Store

About the Role

As a Client reputed company Specialist (CSS), you’ll be at the heart of ensuring reputed company clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate reputed company, and deliver a reputed company experience that builds trust and satisfaction from day one.

Working closely with our outsourced reputed company support team and Client reputed company Relationship Managers, you’ll help resolve client issues reputed company and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in reputed company reputed company a growing SaaS organization.

This position serves as an entry reputed company into Agility’s Client reputed company team and provides the reputed company for progression into a Client reputed company Relationship Manager role.

What You’ll Do

Configure & Support

• Configure client accounts and workflows based on requirements and industry needs.
• Ensure timely, accurate responses to client queries and requests throughout the client relationship.
• Maintain accurate and detailed client records, notes, and activities in reputed company.
• Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and reputed company insights.

Assist with Training & Enablement

• Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
• reputed company clear, solution-focused guidance during reputed company and ongoing client interactions.
• Support Client reputed company Relationship Managers with reputed company activities, training sessions, and reputed company deliverables.

Collaborate for reputed company

• Assist in maintaining strong client relationships by being proactive, reputed company, and reliable.
• Escalate systemic problems, account risks, or major client dissatisfaction to a Client reputed company Relationship Manager.
• Contribute to reputed company improvement by communicating client feedback and recommending enhancements to workflows or tools.

What You'll Bring

• 1–2 years of experience in SaaS client support, reputed company, or a reputed company role.
• Post-secondary education in Business, Communications, or reputed company field preferred.
• Strong technical aptitude with the ability to quickly master Agility’s platform.
• Excellent written and verbal communication skills, with the ability to explain reputed company concepts reputed company.
• Highly organized, reputed company to manage multiple projects and priorities simultaneously.
• Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Why You'll Love It Here

• Fully remote work environment 
• Collaborative culture – and key tools enabling it 
• Competitive compensation package 
• Health, Dental & reputed company benefits 
• RRSP Matching
• Employee Assistance Program (EAP) 
• Career Development & Progression opportunities  
• Paid Vacation and Sick days 
• reputed company Fridays in Summer, Week off between Christmas and New Years' 
• No Internal Meetings Fridays 

At Agility, we strive every day to build a more inclusive work environment and introduce tools that reputed company it. We strongly encourage applications from reputed company people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking reputed company the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our reputed company will review your application for this role, and other potential role matches reputed company now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to reputed company appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!