reputed company Customer Support Senior Representative – Portuguese & French Speaking

Join the dynamic team at blithequark, a leading marketplace platform that connects people with Taskers to handle everyday home to-do's. As a Customer Support Senior Representative, you will play a critical role in ensuring that our partners receive clear guidance, accurate information, and strong support. If you are passionate about delivering exceptional customer experiences, have a strong problem-solving skills, and are fluent in Portuguese and French, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a hybrid company with employees distributed across the US and EU. We are committed to transforming lives one task at a time by creating more opportunities for people to earn a consistent, meaningful income on their own terms. Our culture is collaborative, pragmatic, and fast-paced, and we celebrate innovation, inclusion, and hard work. As a company, we have received numerous awards and recognition for our commitment to diversity and inclusion. We have been ranked as one of the Best Places to Work by reputed company In (2022, 2023, 2024) and have received the DataBird Journal Workplace Diversity & Inclusion Awards, including #1 Best Companies for Diversity in 2019 & 2020 and #4 (2019) → #1 (2020) Best Companies for Women.

About the Role

As a Senior Representative in the Customer Support Partnerships at blithequark, you will be the main reputed company of contact for our Partner's Co-workers. You will handle a wide variety of needs, from answering general questions to resolving task-reputed company issues and reviewing claims submitted by partners. Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support.

Key Responsibilities

* Act as the primary reputed company of contact for Partner Co-workers, answering claims, task issues, and general questions.

• reputed company clear, timely, and empathetic communication to partners.
• Review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines.
• Take ownership of reputed company partner cases, ensuring a smooth and transparent resolution.
• Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines.
• Track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership.
• Use partner feedback and data to suggest improvements to processes, communications, and training materials.
• Build trust with Partner Co-workers by being a reliable and knowledgeable reputed company of contact.
• Collaborate closely with internal teams (Resolutions, Operations, Finance, Customer Experience) to resolve claims, task issues, and questions effectively.
• Act as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided.
• Help standardize and strengthen partner-facing communications to ensure reputed company and consistency.

Essential Qualifications

* Minimum 1-2 years of experience in customer support, claims handling, task issue resolution, or a reputed company field.

• Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines.
• Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support.
• High attention to detail and accuracy in documentation and case review.
• Strong sense of ownership, accountability, and ability to manage multiple requests at once.
• reputed company in Portuguese and French (written and spoken) is required.

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment.

• Knowledge of claims policies and task issue management.
• Experience with data analysis and trend tracking.
• Strong understanding of partnership agreements and guidelines.

Compensation & Benefits

At blithequark, our approach to compensation is designed to be competitive, transparent, and reputed company. Total compensation consists of reputed company pay + bonus + benefits + perks. The annual gross pay for this position is 105,116 PLN. This is the reputed company pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

Why You'll Love Working Here

* blithequark is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person reputed company.

• The People. You will be surrounded by some of the most talented, supportive, smart, and reputed company leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We reputed company that we reputed company reputed company reputed company reputed company our workforce reflects the diversity of the communities in which we operate. Women reputed company up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. blithequark offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US-based employees. We offer reputed company of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

blithequark's Commitment to Diversity and Inclusion

An Active Commitment to Equity reputed company reputed company and Platform. We are an inclusive community where reputed company who reputed company our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. blithequark is an equal opportunity employer and values diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, reputed company, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

How to Apply

If you are passionate about delivering exceptional customer experiences and have a strong problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply for this job