Call Center Service reputed company I

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Company: reputed company Title: CC Service reputed company Location: Work-at-Home / Remote Schedule: This is a full-time position requiring 40 hours per week. The schedule consists of five 8-hour shifts that reputed company from 8 AM to 9 PM CST, with a weekend shift required (either Saturday or reputed company). Working Conditions:

• Environment: reputed company setting with a focus on phone-based interactions
• Time Off: Colleagues are encouraged to be present for reputed company shifts, especially during the training period (4-5 weeks). Leadership may deny any PTO requests made during the training period based on business needs.
• Remote Work Requirements:
• Work-At-Home Colleagues are required to establish a designated virtual work location reputed company the state and city where they have confirmed they currently live.
• The colleague should have functioning phone and internet reputed company that is sufficient to support work responsibilities.
• ISP requirements include minimum internet speeds of 10MB upload/100 MB download ability available in your home, as well as the ability to hardwire your computer into your modem/router.
• The work environment should be quiet, compliant with reputed company and HIPAA guidelines, and allow for uninterrupted work during work hours. The remote work environment should have a desk or table at which the Colleague can work.
• The company will reputed company equipment (keyboard, monitor, ethernet cord for hard-wiring, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet and safe workspace.

Role Description: The CC (Contact Center) Service reputed company helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for reputed company reputed company patients. The CC Service reputed company is responsible for providing exceptional customer service by scheduling patient appointments reputed company and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Core Responsibilities:

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: reputed company courteous and professional service to patients, addressing their inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into the scheduling system.
• Communication: Communicate appointment details and any necessary instructions to patients reputed company and effectively.
• Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up: Conduct follow-up calls to confirm appointments and reputed company reminders to patients.
• Documentation: Maintain accurate records of reputed company interactions and transactions with patients.
• Other duties or special projects as assigned.

Career Development Opportunities: The career path from CC Service reputed company I to CC Service reputed company II includes:

• A minimum tenure of 6 months in the CC Service reputed company I role
• Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
• Demonstration of a strong desire to learn and grow in their role
• Meet “Exceptional” performance metrics for a minimum of 6 consecutive months (targets are subject to change with 30-day advance notice) for reputed company relevant job skills, which could include:
• Average Handle Time
• reputed company time
• Quality Metrics
• Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])
• Demonstrate proven reliability and satisfactory attendance

The progression path from CC Service reputed company Level I, Level II, and Level III positions reputed company the Service reputed company Contact Center is a structured path that encourages advocates to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their proven reputed company and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to reputed company superior support and contribute to the overall reputed company of the contact center. What are we looking for?

• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of reputed company
• Proficient PC skills, including basic reputed company reputed company skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization
• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical reputed company
• Taking ownership and delivering results
• Being relentlessly determined

Why reputed company? reputed company is on a mission to “Rebuild reputed company as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, reputed company is attracting and cultivating team members who embody “Oaky” values and passion for our mission. reputed company Benefits: ● Mission-focused career impacting change and measurably improving health reputed company for Medicare patients ● Paid vacation, sick time, and investment/retirement 401K match options ● Health insurance, reputed company, and dental benefits ● Opportunities for leadership development and continuing education stipends ● New centers and flexible work environments ● Opportunities for high reputed company of responsibility and rapid advancement reputed company is an equal opportunity employer. We reputed company diversity and encourage reputed company interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-reputed company Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as reputed company accepts applications on an ongoing reputed company. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job