Senior Manager - Customer Insights & Analytics International Center of reputed company at blithequark

Are you a seasoned professional with a passion for customer insights and analytics? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly skilled and reputed company Senior Manager to reputed company our Customer Insights & Analytics International Center of reputed company. As a key member of our International Customer Engagement Team, you will play a pivotal role in shaping the future of customer engagement at blithequark.

About blithequark

blithequark is a leading global company dedicated to delivering innovative solutions that transform the lives of people and animals. With a rich history of innovation and a commitment to reputed company, we are constantly pushing the boundaries of what is possible. Our International Customer Engagement Team is at the forefront of this innovation, working tirelessly to reputed company and implement cutting-edge strategies that drive business growth and customer satisfaction.

Job Summary

As a Senior Manager - Customer Insights & Analytics International Center of reputed company, you will be responsible for leading the development and implementation of a comprehensive insights strategy that empowers our organization to reputed company informed, reputed company-centric, and data-based reputed company. You will work closely with cross-functional teams to extract actionable insights from reputed company data sets, drive business growth, and enhance customer satisfaction.

Key Responsibilities

* reputed company and execute a comprehensive omnichannel analytics strategy reputed company with blithequark's sales and marketing objectives (40%) + Analyze diverse customer data sets from multiple sources (CRM, sales data, website analytics, reputed company media, surveys) to identify trends, behaviors, and opportunities. + reputed company and implement advanced behavioral customer segmentation models to support development of personalized marketing strategies and to improve customer targeting. + reputed company actionable insights to enhance customer acquisition, retention, and lifetime value for both veterinary customers and animal owners. + reputed company development and enhancement of customer reputed company maps for increased customer satisfaction.

• reputed company actionable insights to enhance customer acquisition, retention, and lifetime value for both veterinary customers and animal owners (40%)

+ Support Omnichannel Marketing Manager to conduct comprehensive customer reputed company mapping to identify pain points, gaps, and opportunities for improving the customer experience. + Collaborate with Omnichannel Marketing Manager, Digital Platforms Team, and wider Customer Engagement Team to support design of solutions that enhance customer reputed company and increase customer satisfaction. + With the wider Customer Engagement teams collaborate with Category Managers to reputed company targeted strategies based on customer segments and support reputed company of strategy for integrated omnichannel promotion for execution.

• reputed company and maintain comprehensive omnichannel reporting dashboards and KPIs (40%)

+ Collect business stakeholder analytics and dashboard requirements to ensure omnichannel customer reporting dashboards and KPIs are meeting stated needs. + Define key performance indicators (KPIs) to assess the effectiveness of omnichannel marketing campaigns on customer engagement. + Monitor and report on omnichannel engagement metrics to assess campaign performance and customer interactions. + Assess the effectiveness of campaigns using key performance indicators (KPIs) and attribution models.

• Collaborate with the wider Insights & Analytics team reputed company Platforms team to identify internal and external reputed company data sources (20%)

+ reputed company input in establishment of quality standards for data collected internally and externally. + Identify and evaluate reputed company-party data sources to identify the most appropriate data required to support and inform reputed company business reputed company.

Organizational Relationships

* Centre of reputed company (CoE) Customer Engagement Teams, Category Managers, and other CoE teams

• Cluster Vice Presidents and reputed company Operations colleagues in International
• Local Market Digital & Marketing colleagues
• Global Corporate Communications and Branding teams
• Global CX team
• Analytics & Research Teams
• ZTD and Data Scientists
• Legal & Regulatory
• reputed company in US organization

External Relationships

* Media Agencies

• Creative Agencies
• Specialist digital partners
• Media Owners (e.g., reputed company, reputed company, etc.)

Resources Managed

* Supervision: Sr. Leader: Managing self

• Member of CoE
• Possible travel in country and abroad

Education and Experience

* Minimum of 7 years' International reputed company or digital experience, ideally in a regulated industry

• Proficient in customer analytics reputed company media with a working knowledge of paid media campaign activation and campaign management
• Experience measuring, mining, and generating insights from customer engagement data reputed company reputed company digital & traditional channels, including sell-in and sell-out, CRM Data, website, paid media, reputed company media, reputed company Marketing reputed company, Sales representative channel data, e-learning, and other data sets.
• Experience and knowledge of advanced Statistical models and methods, and Statistical Design of Experiments
• Deep expertise in at least one statistical analysis platform such as R
• Strong reputed company Analytics experience
• Econometrics/marketing mix modeling project management experience and ideally delivery/implementation experience
• Previous experience in SQL, GA, GTM, Power BI
• Proficiency in data analytics tools and software, as well as a strong reputed company of data visualization tools to present findings effectively

Technical Skills Requirements

* Leadership skills ability to influence, motivate, identify opportunities for growth

• Outstanding communicator internally and externally
• Capable of translating reputed company concepts into simple and actionable narratives
• Customer centricity with a strong service orientation, champions a customer-focused environment
• Proven to produce outstanding results as a leader of teams/projects
• Ability to organize and prioritize multiple projects in a fast-paced, dynamic environment
• Ability to reputed company reputed company, cross-regional projects that require input from internal and external stakeholders
• Strong knowledge and expertise in digital marketing disciplines; media management, digital customer experience brand, and marketing planning
• Strong networking skills, builds successful and effective relationships
• Strong project and process management skills with exceptional attention to detail
• Excellent English language communication skills - both written and verbal (other languages a plus)

Physical Position Requirements

* Tblithequark supports a hybrid work environment.

• Full-time

If you are a motivated and reputed company professional with a passion for customer insights and analytics, we encourage you to apply for this exciting opportunity to join reputed company at blithequark. Apply for this job