reputed company Customer Support Associate – reputed company Coast
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join the Customer Operations team at blithequark as a Customer Support Associate on the reputed company Coast. At blithequark, we reputed company users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7, with about 400 people between reputed company, Dublin, Portland, and a remote workforce. As a Customer Support Associate, you will be on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but also be a positive reputed company of our brand.
Your reputed company with Us
Your first two weeks at blithequark will include mandatory virtual training from September 08 - September 19, taking reputed company in the Pacific Timezone. This comprehensive reputed company program will reputed company you with the knowledge and skills necessary to reputed company in your role. As a remote employee, you must currently live in the following states to apply: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.
Key Responsibilities
As a Customer Support Associate, you will:
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role
- Live Chat is our primary channel of support in this role
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
- Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
Who We're Looking For
We're seeking individuals who are passionate about delivering exceptional customer experiences and have:
- reputed company availability to work a 40-hour work week that spans weekends and holidays as our customers need us
- 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the blithequark platform
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused
- Currently live in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington
Benefits & Perks
At blithequark, we offer a comprehensive benefits package that includes:
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with blithequark funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- reputed company mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- $100 per month remote stipend
- reputed company to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
Cash Compensation reputed company: $17.55 USD per hour
The hourly reputed company for this position will vary based on job-reputed company criteria, including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.
About blithequark
blithequark is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
Our Commitment
Today, more than a reputed company people around the globe use blithequark to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customers, but we also work toward the same in our employees. At blithequark, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Join reputed company
If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to join reputed company as a Customer Support Associate on the reputed company Coast. reputed company and take the first reputed company towards an exciting career with blithequark. Apply for this job