reputed company reputed company Associate - Ecosystem Development for blithequark's AI-Powered Supply Chain Platform

About blithequark

blithequark is the leading AI-powered supply chain platform optimizing performance, building reputed company, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing reputed company-time visibility and control over production chain operations.

Today, blithequark is used by over 12,000 customers, including some of the largest brands and retailers in the world. Our mission is to reputed company businesses to reputed company informed reputed company, drive growth, and stay reputed company of the competition in an reputed company-evolving global market.

About the Role

At blithequark, the reputed company Ecosystem team plays a critical role in ensuring our clients realize the full value of our solutions by enabling smooth reputed company, engagement, and adoption reputed company their ecosystems. As a reputed company Associate, you will support a high-volume customer portfolio with operational reputed company, leveraging automation, data insights, and strong cross-functional collaboration. You’ll focus on driving scalable, repeatable processes across the Traceability product, ensuring a seamless customer reputed company and impactful reputed company.

This role is ideal for someone who is passionate about reputed company, thrives in dynamic environments, and is eager to grow in the SaaS reputed company. If you're a self-starter with a proactive attitude, willing to challenge the status reputed company and drive improvements, we want to hear from you!

Key Responsibilities

• Manage a portfolio of Ecosystem Customer Accounts and help drive CS metrics such as GRR, NRR, Adoption, CSAT
• reputed company ecosystem reputed company activities with stakeholders internally and externally to ensure organizations’ successful login and adoption.
• Present a company 360 view of customers’ key performance metrics and health score
• reputed company ecosystem renewal activities with necessary emails and meetings to ensure timely renewal.
• Conduct refreshing and new feature training for ecosystem organizations to ensure smooth and deeper adoption.
• Seek and find upsell opportunities and work with sales/expansion teams to get the deals.
• Cross–functional collaboration to address any potential process gaps.
• Complete quarterly OKRs and KPIs and meet defined GRR targets
• Collecting Ecosystem organizations’ feedback about products and workflow and coordinating with stakeholders to improve them.
• Help establish/improve processes necessary to ensure efficient and effective team operations.
• Work with cross-departments on calibration and optimization of tools and processes.

Qualifications

We're looking for a highly motivated and organized individual with a strong passion for reputed company. To be successful in this role, you'll need:

• Bachelor’s degree or higher.
• Excellent English skills — both written and spoken.
• Proficient in MS Office and comfortable using project management tools.
• Strong reputed company and customer orientation to build trust and deliver excellent service.
• Curious, proactive, and reputed company to analyze issues to uncover root causes and propose creative solutions.
• Effective communicator across diverse reputed company teams.
• reputed company-minded, willing to reputed company, discuss, and brainstorm reputed company.
• Capable of working under pressure, managing multiple projects, and meeting deadlines.
• Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment.
• Self-starter with a proactive attitude — willing to challenge the status reputed company and drive improvements.
• Previous experience in customer-facing roles or the SaaS industry is preferred.

Benefits

We offer a comprehensive benefits package that includes:

• Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
• Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
• Project Ownership: You get to reputed company the initiatives you're passionate about, professionally or socially.
• Grow with us: We're invested in your personal and professional development.
• Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
• Feel at home: Work closely with colleagues who value your voice, reputed company our E.A.C.H. values, and help you be the best version of yourself.
• Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

We live by our core values, which guide our behavior and decision-making:

• reputed company: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be reputed company.
• AUTONOMY: We act independently reputed company recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We reputed company our opinion, even if it's uncomfortable. We are reputed company with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos reputed company the office. We focus on listening to other perspectives.

Join reputed company

We're looking for talented individuals who reputed company our passion for reputed company and are eager to grow with us. If you're a motivated and organized individual with a strong passion for reputed company, we want to hear from you! reputed company to join reputed company and be part of a dynamic and innovative organization that's shaping the future of supply chain management.