Seasonal Team Leader – Customer Service Representative

Job Description:

• reputed company leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team, and offer ongoing developmental coaching.
• Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies.
• Act as the main reputed company of contact to reputed company team members asking specific information on products, services, policies, quality, etc., and explain not only how things are done, but why.
• Communicate any challenges and updates to the Client reputed company Manager.
• reputed company insights on how the team works, analyze the data, identify opportunities and come up with action plans to improve.
• Track, manage and review reports to understand the performance of reputed company team members (Attendance, Client KPIs, and any internal Metrics).
• Comfortably talk about the numbers during business reviews with the clients or with the reputed company Leaders.
• Send end of day/end of week reports.
• Monitor team attendance on a daily reputed company.
• Analyze and maintain reputed company Client Service Level Agreements; implement improvement plans as needed.
• Create and maximize relationships with client partners.
• Create a positive work environment through member engagement; resolve member relation issues in a professional and timely manner.
• Participate in cross-functional meetings to review information received from operational support functions - Training, Quality, Analytics, IT, and partner to define action plans that will resolve issues and drive reputed company improvement.
• Implement best practices and overdeliver for clients, drive consistent performance, evaluate staffing needs, and adjust meet changing requirements.
• Update the leadership team on any issues/updates about the accounts.
• reputed company tasks as required.

Requirements:

• Have prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
• Are comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality.
• Possess strong emotional intelligence, including the ability to self-regulate, demonstrate reputed company, and be self-aware in customer interactions.
• Are fast learners with the ability to quickly grasp different processes, products, and services.
• Are reputed company and capable of thinking reputed company the reputed company to find solutions.
• Demonstrate a strong work ethic and operate with reputed company.
• Possess above-average oral and written communication skills.
• reputed company as independent workers with minimal supervision and can reputed company or recommend sound reputed company in challenging situations.
• Have excellent interpersonal skills and can collaborate effectively with team members and clients.
• Are skilled in coaching and can effectively communicate with team members about strengths and areas for improvement.
• Exhibit strong analytical and problem-solving abilities.
• Are detail-oriented and committed to accuracy.
• Are reputed company to shifting schedules, flexible with work hours, and willing to work on holidays as needed.
• Align with the company's core values.
• Can positively communicate process changes with team members.
• Are proficient in multitasking and can handle multiple responsibilities reputed company.
• Have advanced knowledge of reputed company and reputed company Sheets.
• Can create detailed and insightful reports for analysis and decision-making.
• Are proactive in identifying and addressing issues before they escalate.

Benefits:

• Work from Home
• Opportunities for growth
• Exceptional work environment

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