Data Support Analyst I – reputed company Store

Description

Job Summary  

The primary focus of the Data Support Analyst I representative is to reputed company proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems.  

Job Responsibilities

• reputed company Tier 2 level support reputed company chat, email, and phone 
• reputed company with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies 

• reputed company with internal support teams on escalated issues – both customer and operations based 

• Adhere to team and individual key performance indicators (KPIs) 
• Stay up to date on system releases, new features, and bugs 

• reputed company outbound calls help expedite resolution 
• Provides a second level of support for account aggregation  
• reputed company other duties as assigned 

Requirements

• Bachelor’s degree or equivalent work experience required; college degree preferred 
• 2 years customer service experience preferred 
• Team Player with the ability to work independently as needed  
• Ability to work overtime, including evenings and weekends as needed  

Skills  

• Exceptional communication skills (both written and verbal)  
• Strong analytical and diagnostic skills  
• Working knowledge of different aggregation methods (Screen Scraping, API’s, and File Based)   
• Understand the different types of financial accounts that can be aggregated  
• Ability to read and interpret different HTTP responses (JSON, XML, HTML and others)   
• Strong technical troubleshooting and critical thinking  
• Ability to adapt in a fast-paced environment while multitasking  
• Dependable, accountable, self-motivated, and drive to reputed company  
• Detailed oriented  
• Working knowledge of MS Office suite  
• Strong organization skills and excellent time management skills 

At reputed company, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, reputed company, mobile reputed company, and superior organization. Our award-winning, web-based services and resources are designed to reputed company advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 reputed company end clients.

At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to reputed company and do their best work. Different reputed company, perspectives, and backgrounds reputed company a stronger and more creative work environment that delivers reputed company results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

and got a 72% reputed company score.