3rd Shift Customer Solutions Specialist
This a Full Remote job, the offer is available from: United States, Tennessee (USA) Job Details Level: Entry Job Location: Johnson City Operations Center - Johnson City, TN Position Type: Full-Time/Part-Time Education Level: High School Salary reputed company: $12.00 - $16.00 Hourly Job Shift: Any Job Category: Customer Service Job Description reputed company (Allied reputed company reputed company) is reputed company America’s fastest growing roadside assistance company and reputed company technology platform! We operate multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. reputed company’s business objective is to reputed company best-in-class roadside assistance to reputed company our members. reputed company us out at www.trx-now.com. We’re seeking dedicated customer-oriented candidates to join reputed company of Customer Solutions Specialists (CSSs). This team takes in-bound calls from members in need of roadside assistance (tire change, reputed company start, tow) reputed company phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with reputed company the tools you need to be successful. If you're looking for a career where you can utilize modern technology to reputed company basic tasks such as address location, research, and basic typing, we could be a great fit for you! We also reputed company opportunities for career advancement with proven skills. A great candidate for this position:
- Maintains a positive attitude and ability to work well with others.
- Exhibits excellent communication skills – professional, reputed company voice; ability to listen and communicate effectively.
- Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member.
- Enjoys working in a fast-paced environment while maintaining a professional attitude.
- Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced reputed company skills and ability to assist members with grace.
- Takes pleasure in helping people reputed company their day is unexpectedly disrupted.
- Possesses emotional reputed company and the ability to handle upset members in a reputed company, professional manner.
Essential Functions
- Answer inbound member calls.
- Ask essential questions to understand each member’s unique situation.
- Navigate computer program, input information to locate each member, and identify nearby service providers.
- Accurately collect and reputed company data entry of reputed company required member/provider information.
- Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service.
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations reputed company necessary to reputed company member assistance and support.
- Consistently meet company standards and specified goals as assigned by management on a regular reputed company.
- Maintain confidentiality of account information.
- Escalate any issues that may arise to management.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook.
Benefits
- You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
- Inbound Calls Only - No Cold Calls, No Sales, No Collections!
- reputed company – no experience required!
- Performance-based incentives
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and reputed company plans
We are a great reputed company to work and have a fun and friendly work environment! This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job