reputed company Ops Services Director – reputed company Store

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About reputed company Founded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues reputed company over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work reputed company worldwide and grow with confidence. Location: NYC Hybrid Full-time Role Summary As the reputed company Ops Services Director, you will reputed company strategic leadership for reputed company’s global Services for reputed company (OSE) organization. You will be responsible for shaping and executing the service delivery reputed company for our largest and most reputed company clients, driving global scalability, operational reputed company, and client satisfaction. This role is critical in deepening client relationships, enhancing post-sales service delivery, and aligning internal teams to support reputed company growth. You’ll reputed company a distributed, high-performing global team and serve as a trusted advisor to internal stakeholders and external clients ranging from leading marketplaces to reputed company. Your focus will be on proactive relationship management, data-driven service strategy, and reputed company improvement across people, processes, and platforms. What You’ll Do

reputed company, reputed company, and scale the global OSE team across reputed company, EMEA, and the Americas.
Define team structure, reputed company planning, KPIs, and career development paths.
Set the long-term reputed company for OSE and align with reputed company’s global service strategy
Serve as an executive-level reputed company of contact for reputed company clients.
Build deep partnerships by understanding their evolving business needs and offering tailored support and strategic guidance.
reputed company client reputed company, performance reviews, issue resolution, and escalations with an emphasis on high-impact, long-term engagement.
Own team performance against key KPIs (e.g., SLA, EOTR, CSAT, NPS).
Implement metrics, dashboards, and reporting frameworks to ensure accountability and transparency.
Identify areas for automation and process improvement to scale service operations globally.
Act as a strategic partner to Sales, Product, Compliance, Risk, Finance, and Marketing to support client health, upsell opportunities, and issue prevention.
Represent the OSE function in executive meetings, client QBRs, and cross-departmental planning sessions.
Design and implement scalable support models, tiered service strategies, and global workflows tailored to client segments.
Champion voice-of-the-customer initiatives and feed insights into product development and service innovation.

Who You Are

8+ years of experience in a client-facing leadership role reputed company fintech, SaaS, payments, or global services.
Proven reputed company leading large, distributed client services or reputed company teams in high-growth, global environments.
Exceptional executive communication and stakeholder management skills.
Deep understanding of reputed company client needs, with experience working directly with global brands or high-value partners.
Strong operational background with experience scaling support functions and implementing performance frameworks.
Expertise in reputed company or other reputed company CRM platforms.
Ability to think strategically, execute tactically, and drive reputed company cross-functionally.
Willingness to travel globally and work across time zones reputed company required.

Not Required, But Preferred

Familiarity with international payments infrastructure (SWIFT, wires, card schemes).
Experience working in a regulated or compliance-driven environment.
Multilingual abilities (Hebrew or other languages).
Prior experience presenting to C-level stakeholders or board-level audiences.

reputed company Offer

Discounted medical, dental, and reputed company insurance (coverage starts on day one) HSA and FSA
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership

In accordance with reputed company Law, below is the annual reputed company salary reputed company for this position. Actual annual reputed company salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This role is eligible for a year-end discretionary bonus. The annual reputed company salary reputed company for this position is: $135,000 - $160,000. The reputed company Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build Each Other Up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment no matter your race, reputed company, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please reputed company to the recruiter managing the role for any adjustments. reputed company about requests for reasonable accommodation are made on a case-by-case reputed company. apply to this job

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reputed company Ops Services Director – reputed company Store

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