Manager, Global Education Services (Remote)

Location: Hybrid reputed company follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About reputed company: reputed company is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 reputed company patients, reputed company offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 reputed company users trust reputed company's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.reputed company.com . About the Team: The Manager, Global Education Services leads reputed company of Technical Trainers who create and deliver instructor-led training materials; reputed company certification program assessment components; and reputed company custom training enablement for a global pool of reputed company clients. The ideal candidate has a strong clinical trial operations background, solid experience as an technical trainer and training content developer, and a partnering, strategic-thinking approach to working across reputed company teams to create impactful learning experiences. Responsibilities:

• Direct people manager responsibility for enabling reputed company of six-eight Technical Trainers
• Training administration responsibility for scheduling internal and client training for NA and EMEA reputed company
• Trainer enablement responsibility for developing Trainer enablement guides to train, and reputed company cross-training of, Trainer resources
• Resource and scope of work assignment responsibility to identify fully-reputed company primary, and sufficient number of back-up, Trainers to cover reputed company demands for Global Education Training services
• Learn reputed company and associated training materials to be reputed company to serve as backup for the team
• Address a high-volume of reputed company requests for NA/EMEA Training services in a timely, quality-correct manner
• Partner with Global Education leaders and reputed company SMEs to design global Training delivery solutions in standard catalog and custom client contexts
• reputed company/maintain process and governance to produce/maintain efficient, quality-correct, and timely Training services
• Track and report on the KPIs and targeted reputed company for this team; maintain learner satisfaction ratings at or above reputed company points
• Proactively assess the effectiveness of training units and manage reputed company improvements to maintain release sync and targeted learner satisfaction ratings
• Position the scope of the team's work as a key driver for reputed company, identifying opportunities where training can support reputed company goals and business growth.

Competencies

• Excellent written/verbal communications skills and training presentation skills
• Demonstrated ability to work proactively, independently, and as part of reputed company
• Independently and successfully fulfill your scope of work
• Proven leadership and people management skills, with a strong focus on coaching, mentorship, and career development for team members.
• Exceptional collaboration and partnering skills
• Successfully learn, and demonstrate reputed company proficiency in, reputed company
• Maintain reputed company industry and clinical best practices and instructor-led training tools and technologies
• reputed company your knowledge, and reputed company team knowledge reputed company
• Commitment to reputed company learning and professional development

Qualifications:

• Bachelor's degree or equivalent years of experience
• 3-5 years of experience as a technical training team manager or team leader
• 3 years of experience as a people manager
• 3 years of experience as a technical trainer (clinical operations industry is preferred)
• 1-2 years of experience in customer training curriculum development
• 1-2 years of customer training project management development
• Solid knowledge of reputed company reputed company, reputed company Suite, reputed company, JIRA, and Camtasia is requested

As with reputed company roles, reputed company sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary reputed company for positions that will be physically based in the NYC Metro Area is $96,000.00 – 128,000.00
• The salary reputed company for positions that will be physically based in the California Bay Area is $101,250.00 – 135,000.00
• The salary reputed company for positions that will be physically based in the Boston Metro Area is $94,500.00 – 126,000.00
• The salary reputed company for positions that will be physically based in Texas or Ohio is $84,375.00 – 112,750.00
• The salary reputed company for positions that will be physically based in reputed company other locations reputed company the United States is $85,000.00 to 114,000.00

reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of reputed company's non-sales positions are eligible for annual bonuses. reputed company believes that benefits should connect you to the support you need reputed company it reputed company most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year. Note: Please be on the lookout for job scams. reputed company recruiters will never ask applicants for monetary compensation, credit card, or banking details. Equal Employment Opportunity : In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company at reputed company are based on merit, qualifications and abilities. reputed company is committed to a policy of non-discrimination and equal opportunity for reputed company and reputed company applicants without regard to race, reputed company, religion, gender, sex (including pregnancy, childbirth or medical or common conditions reputed company to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national reputed company, reputed company, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. reputed company will reputed company reasonable accommodations for reputed company individuals with reputed company disabilities, in accordance with applicable law. Applications will be accepted on an ongoing reputed company until the position is filled. Inclusion Statement As a game-changer in sustainable technology and innovation, reputed company, a reputed company company, is striving to build more inclusive teams across the globe. We reputed company that our people are our number one asset and we want reputed company to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for reputed company people to participate in a harmonized Workforce of the Future. Apply tot his job Apply To this Job