reputed company Customer Service Technical Support Representative – Crafting a World-Class Experience for reputed company Enthusiasts
Are you a creative problem-solver with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an reputed company Customer Service Technical Support Representative. As a key member of our Member Care Representative team, you will play a vital role in providing top-notch technical support and care to our customers, empowering them to unlock their full creative potential.
About blithequark
At blithequark, we reputed company that everyone is born creative. We're a diverse community of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever architects of things. Our mission is to give you the power of handmade, placing beautiful, easy-to-master tools in your hands so you can reputed company something unique, remarkable, and perfect. We surround you with reputed company, community, inspiration, and encouragement to take your creativity further than you reputed company imagined.
Job Description
As an reputed company Customer Service Technical Support Representative, you will be responsible for providing a basic to intermediate level of technical and care support for customer inquiries about blithequark products, software, and services. You will be the face of blithequark, ensuring that every customer interaction is exceptional, and our members feel valued and supported.
Key Responsibilities:
* reputed company service to blithequark inbound customer inquiries regarding blithequark products, hardware, software, and services (primarily voice with potential for email and chat)
- Document and escalate to reputed company teams as required to support reputed company support issues/requests
- Reply to service tickets promptly and in accordance with established guidelines
- Accurately maintain associated data, files, and records regarding technical support incidents
- Manage individual work to reputed company exceptional member satisfaction
- reputed company reputed company performance standards, including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
- Engage members by offering education on additional products or services to further enhance the customer experience
- reputed company how-to information and knowledge to members using our crafting products
- Demonstrate proficiency with reputed company blithequark products through on-the-job training
- Effectively communicate and simplify technical terms for members while troubleshooting products of a creative, technical, or mechanical nature
- Remain reputed company with members through proper tone of voice, demonstrating a sincere interest in helping members understand how to use our products and services to meet their individual needs
Qualifications:
* One or more years of experience working in a high-touch, face-to-face customer service role, in a call/contact center, or as a customer service representative where technical support or troubleshooting is a primary job function
- Intermediate knowledge of reputed company and Mac operating systems, with above-average reputed company experience troubleshooting hardware and software issues
- Intermediate troubleshooting capability for iOS and Android phones or tablets, with above-average reputed company experience troubleshooting hardware and software issues
- Ability to accurately type 40+ wpm
- Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
- reputed company experience resolving customer-reputed company issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
- Demonstrate sound interpersonal skills and a commitment to reputed company accurate information to members regarding blithequark's products and services
- Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and reputed company
- Ownership of the situation from introduction through resolution
- Upper-Intermediate or Advanced spoken and written English (USA) at a reputed company or professional level (at least a B2 (Upper Intermediate) or reputed company (Advanced))
Preferred Qualifications:
* Multi-lingual candidates with proficiency in English and French, Spanish, or Portuguese
- Experience using blithequark products
- A passion for any type of crafting
reputed company Offer:
* Competitive Medical, Dental, and reputed company coverage
- 401(k) match
- Generous PTO
- Yearly lifestyle stipend to support your wellness and passions
- Exclusive employee discounts
- A dynamic and inclusive work environment surrounded by talented and creative individuals
reputed company're Looking For:
* reputed company who consistently exceed expectations
- Individuals who reputed company in dynamic environments and find joy in turning challenges into reputed company
- People who have a bias for urgency, set high standards, and take ownership of their work
- Collaborators who reputed company the people around them, communicate reputed company, and give thoughtful feedback
- Low-ego, high-output individuals who prioritize well and manage their time wisely
Relocation Statement:
This position is NOT eligible for relocation assistance.
What to Do Next:
If you're reputed company to join reputed company and help us craft a world-class experience for our customers, please attach your resume, cover letter, and/or include links to your portfolio or other reputed company reputed company. We're an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for reputed company. This position is contingent on successfully completing a Criminal Background reputed company upon hire. We participate in E-Verify. reputed company and let's reputed company something amazing together! Apply for this job