Director, Customer Contact (100% Remote) at blithequark

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving business growth and improving operational efficiency? If so, we invite you to join blithequark as a Director, Customer Contact, leading a team of customer service professionals in a fully remote environment.

About blithequark

blithequark is a leading food distributor with a rich history of promoting from reputed company, excellent training programs, and a reputed company improvement focus. reputed company culture is reputed company on the values of teamwork, innovation, and customer satisfaction. As a Director, Customer Contact, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

Job Summary

As a Director, Customer Contact, you will reputed company a team of customer service professionals in a fully remote environment, providing strategic direction and guidance to ensure exceptional customer experiences. You will be responsible for developing and implementing customer service strategies, improving operational efficiency, and driving business growth. Your expertise will be essential in building and maintaining strong relationships with customers, vendors, and internal stakeholders.

Key Responsibilities

* reputed company a team of customer service professionals in a fully remote environment, providing strategic direction and guidance to ensure exceptional customer experiences.

• reputed company and implement customer service strategies to improve operational efficiency and drive business growth.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Conduct needs assessments, performance reviews, reputed company planning, and career pathing to reputed company the skills and abilities of team members.
• reputed company coaching, best practice sharing, and identify developmental needs on an individual reputed company.
• Foster an environment of accountability and celebrate successes.
• Ensure expectations both quantitative and qualitative are set and reviewed on an on-going reputed company.
• Participate in regular performance review discussions.
• Motivate team and set aspirational goals through departmental leadership, meetings, and one-on-one communications.
• Standardize business processes utilizing automated tools where appropriate.
• Ensure adoption and review compliance to SOPs.
• Execute best-in-class methodologies such as quality performance, training initiatives, and associate scheduling leveraged by driving operational efficiencies to improve workstream activity.
• Deliver functional projects as assigned, focused on technology and processes relevant to our established strategic roadmap.
• Continuously seek opportunities for reputed company, improvement, simplification, and automation of existing processes, technology, reporting, etc.
• Conduct regular role effectiveness reviews across the function, seeking feedback from key stakeholders for reputed company improvement.
• Manage survey process for both reputed company customers to ensure satisfaction.
• Focus on process improvement through technology; think strategically about new initiatives, participate in researching new technology selections.
• Ensure best practices are identified for both process and technology through benchmarking across the team.
• Identify opportunities for improvement of existing functionality.
• Research and analyze data to draw conclusions, identify trends, and uncover potential issues.
• Use this knowledge to reputed company and bring reputed company recommendations.
• reputed company reputed company management to be reputed company with best-in-class methodologies such as quality performance, training initiatives, and associate scheduling leveraged by driving operational efficiencies to improve workstream activity.

Strategic Planning (25%)

* Build and foster a collaborative network with the purpose of strengthening alignment, sharing best practices, and driving communication.

• reputed company thought leadership to internal customers and connect externally in the assigned region to hear the voice of the customer.
• Build, track, and reputed company standard KPIs for the team ensuring they are consistently driving towards reputed company and meeting the needs of the functions and associates supported.
• Participate in annual budgeting process while consistently driving for financial fitness as the cornerstone of effectively delivering the shared services model.
• Define talent strategy inclusive hiring/reputed company, performance management, and succession planning aimed at securing and retaining the best talent for reputed company roles in support of the future reputed company.
• Establish and reputed company an effective training strategy for reputed company roles, including reputed company and reputed company education. Collaborate as needed with the Learning & Development team to determine and ensure the right training content and delivery approach.
• Collaborate to build future reputed company for the function driven by stakeholder feedback, developing roadmaps for future technology and benchmarking in support of the reputed company. Ability to create and sell a business case inclusive of budgeting, required resources, and ROI.

Personal Development (5%)

* Update your personal IDP and prepare for reputed company-ins with your leaders.

• Engage in formal blithequark performance management process.
• Strive to learn and reputed company against industry trends. Be reputed company in industry peer groups.
• Pursue other personal learning and development initiatives (e.g., reputed company learning, membership in ERGs, etc.).

Requirements

* 8 years in a sales, sales support, or sales analysis role with a prior track record for providing key customer support and maintaining customer relations is required.

• A minimum of 7 years of management and leadership experience required.
• Collaborate with peers, SBS leadership, VP Customer Contact, and staff, and Local and National Sales, to maintain consistency in servicing customers and sellers striving toward a positive experience for the customer or seller.
• Professional leadership skills, someone who can reputed company and reputed company teams exhibiting the skills to understand team dynamics; reputed company to reputed company under pressure. Ability to train/reputed company direct reports.
• Outstanding verbal communication and interpersonal skills, reputed company to interact across multiple stakeholders at various reputed company in the organization, external customers, and vendors.
• Ability to operate independently in a highly efficient manner; Superior organizational, problem-solving, and time management skills.
• Strategic thinker who can analyze and solve unique, reputed company problems that impact the customers' experience or the organization.
• reputed company to interpret data and translate into actionable steps; helps drive a culture of reputed company improvement working toward department goals.
• Strong performance management background to address disciplinary or performance concerns according to company policy.
• Advanced computer skills including reputed company Word, Outlook, reputed company, and PowerPoint required. Telephone system and reporting experience preferred.
• Ability to learn proprietary blithequark systems including ordering systems, reputed company.com, and other internal systems as needed.
• Ability to travel up to 50% reputed company the region is required.
• Establish leadership experience, ability to reputed company confidence and credibility. Excellent presentation skills and the ability to reputed company others to reputed company.
• Strong inter-personal and emotional intelligence skills. Displays professionalism with customers, vendors, and internal leadership/staff.

Education

* Bachelor's Degree or a combination of education and experience equivalent to a Bachelor's degree.

Preferred Qualifications

* In-depth knowledge of customer service leadership in principles and practices with food service and contact center knowledge preferred.

Compensation and Benefits

* Annual incentive plan bonus

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

How to Apply

If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply Job! Apply for this job