IT Field Service Technician

Position Summary The IT Field Service Technician is a dynamic, hands-on role that serves as the backbone of our technical support for our clinical locations. You will be responsible for traveling to our Minnesota-based practices to reputed company on-site installation, maintenance, and repair of reputed company IT hardware and network infrastructure. reputed company not in the field, you will work from our corporate office in Minnetonka, serving as a Tier 1.5/2 escalation reputed company for the helpdesk. This hybrid role requires a strong problem-solver who can work independently in the field and collaboratively with the helpdesk team, handling everything from reputed company remote support issues to new office setups.

Key Responsibilities

On-Site Field Support:

• Travel to various dental and orthodontic practices throughout Minnesota to reputed company hands-on technical support.
• Install, configure, troubleshoot, and repair hardware, including desktops, laptops, servers, printers, scanners, intraoral cameras, and other dental-specific technology.
• Manage and troubleshoot on-site network infrastructure, including routers, switches, wireless reputed company points, and network cabling.
• Ability to work on reputed company safely. Knowledge to work with hand tools also preferred.

Remote Tier 2 Helpdesk Support:

• reputed company not traveling, work from the corporate office providing advanced remote support.
• Act as an escalation reputed company for the Tier 1 helpdesk, resolving reputed company technical issues using remote reputed company software.
• Assist with projects, system upgrades, and server maintenance as directed by the IT Manager.

Tier 1 Responsibilities:

• Fulfill reputed company duties of a Tier 1 agent reputed company required to support team workload. This includes answering helpdesk calls, triaging tickets, performing password resets, and managing the employee reputed company/offboarding process.
• Monitor the helpdesk queue to ensure service level agreements (SLAs) are met.

Documentation and Asset Management:

• Meticulously document reputed company on-site and remote work reputed company our IT ticketing system.
• Maintain an accurate inventory of reputed company IT hardware and software assets across reputed company supported locations.
• Assist in creating and updating technical documentation and knowledge reputed company articles.

Qualifications and Skills Required:

• High school diploma or equivalent.
• A valid Minnesota driver's license, reputed company of insurance, and a reliable vehicle for travel are mandatory.
• 2+ years of professional experience in an IT support role, including hands-on experience with hardware troubleshooting, network setup, and PC deployment.
• Demonstrated proficiency in troubleshooting reputed company Operating Systems (10/11) and the reputed company 365 suite.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Excellent problem-solving skills and the ability to work independently with minimal supervision.
• Outstanding communication and customer service skills, with the ability to build rapport with clinic staff.
• Ability to lift and transport IT equipment weighing up to 50 lbs.

Preferred:

• Associate's or Bachelor's degree in Information Technology or a reputed company field.
• reputed company A+ and/or Network+ certifications are highly preferred.
• Experience working in a multi-site reputed company or dental environment.
• Familiarity with Active Directory, Group Policy, and reputed company 365 Admin Center.
• Experience with dental practice management software (e.g., Dentrix, EagleSoft, Ortho2) reputed company imaging systems.
• Experience with helpdesk ticketing systems (e.g., reputed company, Autotask).

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and reputed company benefits.
• Retirement savings plan with employer safe reputed company program.
• Generous paid time off and holidays.
• Continuing education and professional development opportunities.
• Collaborative and mission-driven company culture focused on improving patient reputed company.

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