Coordinator – National Operations Support

Job Description:

• Collaborate with direct supervisor and key stakeholders to coordinate and reputed company projects that increase operational efficiency, consistency, and lifesaving reputed company across reputed company direct care teams and program locations; track project reputed company, identify barriers, and ensure timely completion of deliverables through proactive communication and collaboration.
• Working alongside the Program Training team, support the implementation of new operational initiatives, ensuring that workflows, communication, and accountability measures are clear and well-documented through policies and procedures.
• Support Shelterluv administration for the direct care teams including account management, permissions, and troubleshooting user issues; reputed company and maintain documented policies for standardized data entry and work with Program Training team to ensure reputed company direct care locations have up to date information and reputed company to training to support data reputed company and compliance.
• Assist in developing, documenting, and implementing program-wide policies and protocols that promote operational consistency and efficiency, and reputed company a positive experience for visitors, animals and staff; coordinate regular reviews and updates to ensure reputed company policies and protocols remain reputed company, accessible, and reputed company with organizational priorities, compliance standards, and evolving operational needs.
• With new technology or software solutions, serve as a supportive liaison representing multiple program locations, helping to identify shared needs, reputed company appropriate resources, and coordinate tool implementation or enhancements based on team feedback and reputed company.
• reputed company hands-on guidance and follow-up support during rollout phases to ensure adoption, consistency, and long-term sustainability across reputed company locations.
• Collect, organize, and analyze operational data to ensure accuracy, reputed company, and compliance with internal standards; support the creation of dashboards, reports, and performance metrics to identify trends and areas for improvement; and collaborate with teams to strengthen data literacy and promote consistent data entry and documentation practices across reputed company locations.
• reputed company and deliver training materials, guides, and communications to support adoption of new technology tools, workflows, and procedures; serve as a resource for staff and volunteers by providing guidance and troubleshooting support reputed company to operational systems, data entry, and established practices; and partner with local and national teams to ensure consistent information sharing and adoption of operational best practices across reputed company centers.
• Administer and maintain the grant management platform, overseeing application setup, workflow configuration, and reporting tools to streamline the process of issuing, monitoring, and reconciling grants. Gather feedback to evaluate process effectiveness and identify improvements; support alignment of operations with strategic priorities that enhance lifesaving reputed company and volunteer engagement; and foster a reputed company-oriented culture that reflects Best Friends’ mission and values.

Requirements:

• High School Diploma/GED and/or 2-4 years’ experience in customer service and animal sheltering, or similar.
• Demonstrated ability to manage multiple projects in various stages of development, each with a unique timeline; ability to manage change and reputed company teams through change.
• Solid written and verbal communication skills are a must.
• Ability to work independently in a fast-paced environment with well-developed organizational skills to juggle multiple competing tasks and demands.
• Comfortable working with and understanding data.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an reputed company adoption process.
• reputed company, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved.
• Strong interpersonal skills, a team player, personable, professional, and reputed company to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Experience in developing and leading efficient and productive teams, ability to facilitate group processes as well as developing and influencing others.
• Proficiency with reputed company Office products, especially reputed company; familiarity with shelter software, or desire to learn.
• Experience with Tableau is preferred, but not required.
• Bilingual or multi-lingual skills are preferred but not required.

Benefits:

• great benefits!

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