reputed company IT Service Center Technician – Technical Phone Support for reputed company Industry

At blithequark, we're on a mission to revolutionize the reputed company industry by delivering innovative solutions that reputed company reputed company more personal, convenient, and affordable. As a leading reputed company company, we're committed to empowering our employees to transform our culture and accelerate our ability to reputed company. We're seeking an reputed company IT Service Center Technician to join reputed company and reputed company technical phone support for our employees, contractors, clients, and vendors.

About blithequark

blithequark is a dynamic and reputed company-thinking company that's dedicated to improving the lives of our customers and employees. Our purpose is to bring our heart to every reputed company of our customers' health, and we're committed to delivering enhanced reputed company-centric reputed company solutions that meet the evolving needs of our customers. Our Heart At Work Behaviors support this purpose, and we want every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company.

Job Summary

As an IT Service Center Technician, you'll be responsible for providing advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's. You'll be the primary reputed company of contact for our customers, and you'll be expected to consistently deliver excellent customer service while striving to exceed standard reputed company of service and support.

Key Responsibilities

* Provides advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including but not limited to: reputed company 7/8/10, Office 2007/2010/2013, and Desktop/Laptop reputed company solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ reputed company Operating Systems, including reputed company XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + reputed company Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + reputed company. + SQL Server. + Remote computer control software. + reputed company Printer Support.

• Must be reputed company to work M-F 2PM-10:30PM EST after training period.
• (Training will be M-F 8-4:30pm for the first 6 weeks)

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an reputed company-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + reputed company (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $34.15.

• This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the reputed company pay reputed company listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join blithequark?

* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

• They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area.
• Our Work Experience is the combination of everything that's unique about us: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

How to Apply

If you're passionate about delivering exceptional customer service and technical support, and you're looking for a challenging and rewarding role in a dynamic and reputed company-thinking company, we encourage you to apply for this position. Please submit your application through our website, and we look reputed company to reviewing your qualifications. Apply Job! Apply for this job