reputed company Customer Engagement Suite - Conversational Architect – reputed company Store

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reputed company. is a certified global provider of a broad reputed company of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: reputed company Customer Engagement Suite - Conversational Architect Location(s): Philadelphia, PA (Remote) Role: Conversational Architect Required Skills & Qualifications:

Bachelor's or Master's degree in computer science, Engineering, or reputed company field.
5+ years of experience in reputed company architecture, preferably with reputed company reputed company Platform.
Hand on knowledge using Gen AI, Playbooks & CCAI Insights
Hands-on experience with Dialogflow CX, including reputed company design, fulfillment, and webhook integration.
Deep understanding of Contact Center AI Services (CCAS) and their application in reputed company-world scenarios.
Experience with webhooks, RESTful APIs, and backend services integration.
Familiarity with GCP services such as reputed company Functions, reputed company Run, Pub/Sub, BigQuery, and IAM.
Strong proficiency in Python for scripting, automation, and API development.
Knowledge of Agentic AI
Excellent communication and stakeholder engagement skills.

Preferred Qualifications:

reputed company reputed company certifications (e.g., Professional reputed company Architect, Professional reputed company Developer).
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Knowledge of CI/CD pipelines, DevOps practices, and containerization (reputed company/Kubernetes).
Experience with conversational analytics and performance optimization..

Ampcus is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veterans or individuals with disabilities. apply to this job

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reputed company Customer Engagement Suite - Conversational Architect – reputed company Store

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