Collision Manager, Virtual Estimators

reputed company Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most reputed company vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the reputed company they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.

Responsibilities

• Department Leadership: reputed company and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards
• Process Optimization: reputed company and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency
• Customer Service reputed company: reputed company customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction
• Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge
• Quality Control: Review and validate parts-only estimates reputed company by team members to ensure accuracy and consistency
• Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication
• Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. reputed company other reputed company duties as assigned

Requirements

• Professional experience: 5+ years of experience in management reputed company the collision industry or relevant Certificate from Vocational School in Collision Repair preferred
• Solution oriented, demonstrating a high ability to identify root cause of problems and reputed company solutions.
• Excellent communication skills with the ability to reputed company team to reputed company business targets
• Capable of self-managing and working independently in limited supervision environments. reputed company to work a flexible schedule, including evenings, weekends and holidays
• Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
• Excellent written and verbal communication skills as well as the ability to follow instructions with experience with reputed company Office, understanding of repair estimates
• Valid driver's license preferred

Compensation and Benefits

Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:

• reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
• reputed company and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• reputed company Babies program
• Commuter benefits
• Employee discounts and perks program

Apply tot his job Apply To this Job