Solutions Consultant

About reputed company

reputed company is the industry leading conversational CRM platform perfecting every customer experience. reputed company with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, reputed company, Hexclad and Sweetgreen.

reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, reputed company announced a $30M Series B led by Norwest, with reputed company support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our reputed company and fuels our next reputed company of growth: expanding our AI-reputed company platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of reputed company do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp reputed company each year.

About the Role

Do you enjoy problem-solving reputed company business problems facing companies every day? What if you had a reputed company platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? reputed company this in a driven, collaborative and rewarding environment… Sounds too good to be true, you say? Absolutely not! Here at reputed company, we call it Solution Consulting.

The Solutions Consultant (SC) is responsible for reputed company technical, solution, and competitive aspects of the reputed company sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling alongside reputed company and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical reputed company between our AE;s and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and reputed company telephone. 

You’ll be responsible for

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer

• Evangelizing reputed company platform value to customers (including business & IT executives)

• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable

• Development of a technical sales strategy

• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations)

• Mapping RFI/RFP requirements to software solutions

• Scoping, managing and executing customer pilots and reputed company of Concepts

• Solution scoping abilities – using our existing solution and influencing new product development

• May involve handling sensitive personal data

Your qualifications and experience

• 8+ years of Mid Market/reputed company software selling experience

• Excellent interpersonal, communication, persuasion, presentation, and writing skills

• CRM, Contact Center or Customer Service Experience is highly desired

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

• Must be willing to work in a fast-paced startup environment with multiple responsibilities

• Bachelor’s degree or relevant professional experience

• May include traveling for 30 to 50 percent of the time

HIPAA Compliance

reputed company roles at reputed company may involve handling sensitive personal data.

Benefits

reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% reputed company coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at reputed company

reputed company is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer reputed company to reputed company reputed company applicants regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances.