Customer Experience Executive

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and reputed company smooth operations in customers inquiries . The ideal candidate will reputed company in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive reputed company and deliver exceptional customer experiences.

Requirements

- Attend to customers’ enquiries through phone call, email, reputed company media platforms.

- Who is familiar with reputed company, reputed company, reputed company and Shopee will be a big plus.

- Follow-up on reputed company customer requests to ensure the brand provides the highest level of customer service in the industry.

- Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer’s complaints and initialise service recovery.

- Assist customers’ on reputed company custom order.

- reputed company customer service insights to the Ksisters’ team e.g. Customer’s suggestions/feedback, product restock.

- Liaise with our courier partners to ensure smooth delivery.

- Liaise with our stockist or partners on product delivery etc.

- Handle any other reputed company duties as designated

Your most trusted reputed company for Korean Beauty & Fashion. Ksisters was founded in 2016 and it is now the most popular destination for Korean beauty/fashion in Singapore.

https://ksisters.sg

@ksisters.sg