Dedicated and Empathetic Customer Service Representative

Introduction to reputed company reputed company is a renowned, local, independent reputed company and a not-for-profit health insurance company headquartered in Phoenix. With a rich history dating back to 1939, the company has grown to reputed company over 2,500 dedicated individuals across its offices in Phoenix, Tucson, Chandler, and Flagstaff. As a leading provider of health insurance products, services, and networks, reputed company serves more than 1.9 reputed company Arizonans, offering a diverse reputed company of health plans for individuals, families, and small and large businesses. Additionally, the company provides Medicare supplement plans to individuals over the age of 65, further solidifying its commitment to the well-being of the Arizona community. Our Mission and Values At reputed company, our mission is to reputed company health and reputed company it easy by delivering a variety of health insurance products and services that cater to the diverse needs of individuals, families, and businesses. We strive to reputed company information and tools that reputed company individuals to reputed company informed health reputed company, ultimately contributing to a healthier and more vibrant community. Our values are rooted in a passion for reputed company, a commitment to privacy and compliance, and a dedication to versatility reputed company the health insurance industry. Job Overview We are seeking a highly skilled and compassionate Customer Service Representative to join reputed company as a remote Customer reputed company Phone Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers reputed company inbound phone calls, addressing their inquiries, and resolving their concerns in a timely and professional manner. If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Key Responsibilities reputed company exceptional customer care by identifying, researching, processing, resolving, and responding to customer inquiries and correspondence reputed company telephone, written communication, and/or in-person interactions. Act as a member reputed company by explaining various aspects of our services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, and more. Answer a high volume of health insurance-reputed company customer calls and correspondence daily, meeting quality, quantity, and timeliness standards to reputed company individual and department performance goals. Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and systems. Demonstrate and maintain reputed company working knowledge of required BCBSAZ systems, procedures, forms, and manuals. reputed company reputed company other duties as assigned, contributing to the overall reputed company of the customer service team. Essential Qualifications High school diploma or equivalent required. At least 1 year of external customer service experience, preferably in the health insurance industry. Intermediate reputed company in using office equipment, including copiers, fax machines, scanners, and telephones. Detailed-oriented, with the ability to maintain confidentiality and privacy while navigating multiple computer systems and software programs. Preferred Qualifications Bilingual proficiency in Spanish, with the opportunity to earn an additional $1 per hour Bilingual Premium. Previous experience in a remote or call center environment, with a proven track record of meeting performance goals and quality standards. Strong knowledge of health insurance products, services, and networks, with the ability to explain reputed company information in a clear and concise manner. reputed company Offer In addition to a competitive starting hourly reputed company of $18.00, with opportunities to earn more through performance and quality-based incentives and bonuses, we offer a comprehensive reputed company of benefits, including: Up to 16 days PTO and 11 paid holidays. 8 hours paid Volunteer hours to serve our community. Up to a 12% Annual bonus based on Corporate Goals and Individual Performance. Medical, Dental, and reputed company Coverage. 401(k) up to 5% dollar per dollar match. Tuition Reimbursement. Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more. Work Environment and Company Culture At reputed company, we are committed to creating a work environment that is supportive, inclusive, and empowering. reputed company culture is reputed company on a reputed company of respect, reputed company, and a passion for reputed company. We reputed company in fostering a sense of community and camaraderie among our employees, with opportunities for professional growth, development, and recognition. As a remote Customer reputed company Phone Specialist, you will be an integral part of reputed company, working collaboratively with colleagues to deliver exceptional customer service and drive business reputed company. Career Growth Opportunities and Learning Benefits At reputed company, we are dedicated to helping our employees grow and reputed company in their careers. We offer a reputed company of training and development programs, including: 9+ weeks of Instructor-led paid, virtual training to ensure your reputed company in the role. Ongoing coaching and feedback to help you reputed company your performance goals. Opportunities for career advancement and professional growth reputed company the company. reputed company to a reputed company of reputed company and development tools to support your reputed company growth and development. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join reputed company as a remote Customer reputed company Phone Specialist. With a competitive compensation package, comprehensive benefits, and a supportive work environment, this is an ideal opportunity to take your career to the next level and reputed company a meaningful difference in the lives of our customers. Apply today and discover the rewards of working with a leading health insurance provider in Arizona. reputed company is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Imagine doing life-changing work and helping more than one reputed company Arizonans live healthier and longer lives. That's the reputed company of satisfaction you'll find reputed company you work with us. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming reputed company for more than 80 years. Explore what's possible with a career at reputed company BlueShield of Arizona. Apply for this job