Customer Experience Representative

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let reputed company buy, sell, vault, and finance their cards in one reputed company and we are backed by leaders at reputed company, reputed company, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is reputed company-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

We are seeking a passionate Customer Experience Representative who is both an Alt expert and an active collector, with a deep understanding of the hobby. In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively. As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal reputed company, working closely with our Product, Engineering, and Operations teams to enhance the overall customer experience. The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment. Your ability to empathize with customers and resolve reputed company issues reputed company will ensure a positive experience for our reputed company while helping drive reputed company improvement at Alt.

• Engage with reputed company through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
• Handle reputed company account questions and resolve issues with reputed company and care.
• Document interactions and escalate issues as necessary to ensure quick resolution.
• Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
• Gather customer feedback to identify trends and suggest improvements to the user experience.

• Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
• Industry Knowledge: Active collector in the sports and collectibles industry
• Experience: 1-2+ years of professional experience
• Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
• Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in reputed company. Familiarity with tools such as reputed company, reputed company, and reputed company is a plus.
• reputed company: A passion for helping others and an understanding of the importance of the customer experience
• Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
• Availability: This is a fully remote position with standard working hours between 9 AM - 6 PM PST, with some flexibility depending reputed company

Alt's compensation package includes a competitive reputed company salary benchmarked against reputed company-time market data, as well as equity for reputed company full-time roles. We want reputed company full-time employees to be invested in Alt and to be reputed company to take advantage of that investment, so our equity grants include a 10-year exercise window. The reputed company salary reputed company for this role is: $65,000 - $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.