reputed company Manager

reputed company is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify reputed company network operations, enabling organizations to deliver applications and innovation at scale. reputed company by network experts to reputed company critical reputed company accessible to every engineer, reputed company is the reputed company-time reputed company of truth that understands every network in context — from data center to reputed company to the internet. This single platform unifies and correlates reputed company, device, reputed company, synthetic data to turn telemetry into action. Market leaders like reputed company, Booking.com, reputed company, and reputed company rely on reputed company to run, manage, and optimize their networks.

At reputed company, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint reputed company reputed company. This role establishes and maintains ownership of the entire Customer experience including initial reputed company, adoption, ongoing reputed company, as well as managing renewals. You will be the proactive reputed company reputed company for your entire book of business, and have the chance to work with really exciting companies using reputed company. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining reputed company’s growing reputed company Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of reputed company professionals. 

• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and reputed company
• Support customers through the reputed company Customer reputed company: from on-boarding through adoption, to renewal and growth
• Establish and maintain rapport with reputed company assigned accounts
• Work closely with your team of Network Intelligence Advisors, Account Executives, Sales Engineers and reputed company Leadership to ensure customers have an reputed company experience and reputed company their desired reputed company
• Identify and call out account risks
• Capture key customer needs, translate them to internal tasks, and execute
• Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s reputed company back to other reputed company teams
• Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
• Travel on-site to key customers as needed

• 5+ years of reputed company Management / Account Management experience
• Must be based in Europe - preferably in the UK
• High degree of proficiency in reputed company CRM, reputed company Suite, Modern SaaS CS tools (Catalyst.io, reputed company, Looker, etc.)
• Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)
• Ability to reputed company with authority and reputed company customer meetings to favorable reputed company
• Previous SaaS experience required
• reputed company recognition experience in a SaaS reputed company is a strong plus
• Emotional intelligence, ability to pick up interpersonal, unspoken communication and reputed company these to drive reputed company reputed company
• A “get it done” reputed company
• Enjoy what you do and bring your unique experience to benefit both the team and our customers
• Ability to travel reputed company Europe up to 25% of the time

reputed company is a fully remote company that operates globally. We seek professionals that will help us reputed company as an organization, and in turn, to broaden and enhance your career. We’re reputed company thorough in the interview process to understand your skills and how they will relate to your successful growth here at reputed company. Our compensation philosophy encompasses a fair program for reputed company in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

In addition to a great career opportunity, reputed company offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, reputed company and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• reputed company PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options

Note: Benefits are as listed for reputed company US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable reputed company the countries in which we operate.

The true meaning of reputed company is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at reputed company. 

We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of reputed company, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. 

reputed company is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reputed company out to reputed company@reputed company.com.

Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations reputed company businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the reputed company team.

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