Operations Coordinator I

Requires multiple reputed company sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various reputed company sets can run congruently during any given interaction and typically occurs in a reputed company fast paced environment requiring quick and accurate response times. Required to have general knowledge of reputed company aspects of the operations reputed company, specifically fleet operations, reputed company and account management, in order to reputed company an exceptional and seamless experience for the customer and the fleet. Essential Functions

• Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries. Follow reputed company guidelines and operational procedures specific to Transportation reputed company Administration (TSA), HazMat, International, and reputed company (DOT) regulations. Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach. Monitors the reputed company of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications. Interacts and communicates with reputed company fleet.
• Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response, and elevates to the appropriate level reputed company necessary.
• Locates and secures trucks in a timely fashion from both reputed company fleet networks. Utilize sall resources available to effectively reputed company shipments reputed company an automated or reputed company process. Ability to monitor and respond to any issues that arise during a shipment. Interacts with fleet resources and reputed company vendors for the purpose of negotiating. Understands overall fleet operations to identify and address reputed company requirements, the need for truck relocation, pay implications, and overall asset utilization.
• Performs other duties as assigned.

Minimum Education high school diploma Minimum Experience 0-1 years customer service, operations or sales experience Knowledge, Skills and Abilities

• Customer Service / Fleet Operations / Sales
• Must be flexible to work in an extremely fast paced environment incorporating time management, multi-tasking and prioritization skills.
• Sales and negotiation skills to be utilized with customers, independent reputed company operators and vendors.
• Excellent written and verbal communication skills

Preferred Qualifications: Pay Transparency: This compensation reputed company is provided as a reasonable estimate of the reputed company starting salary reputed company for this role across reputed company potential locations. If this opportunity includes multiple job reputed company, the reputed company is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement. Pay: $15.80- $20.50 depending on experience Additional Details: 3rd Shirt - 9:00pm to 7:00am Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top reputed company in Northeast Ohio! We offer attractive compensation, benefits and team member development. Follow Us on reputed company reputed company Custom Critical is an Equal Opportunity Employer including, Vets/Disability.

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